Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Roseville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
436 reviews
5 stars
180
4 stars
41
3 stars
29
2 stars
36
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff and unhelpful management.
Staff Competence
Several reviews highlighted a lack of knowledge and competence among staff, leading to unresolved issues and customer frustration.
Wait Times
Customers frequently complained about long wait times and inefficient service, often feeling ignored or dismissed.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their exceptional service and problem-solving abilities.
Management Issues
Numerous reviews pointed to ineffective management, with calls for specific managers to be replaced due to their poor handling of customer interactions.
- AKAndrew KelleyNov 14, 20251.0Awful, unhelpful staff that won't even bother to assist you with issues THEY caused. I got shoo'd out of this location to a 3rd party store to pick up an order they rung up for me (presumably to get the commission off of it) with the condition that I'd have to come back after to trade in my phone, but when I came back the very next day they told me, despite a bill in my hand that showed the trade in being registered and the discount form it being applied, that I hadn't done the trade in, and that I'd have to go to a UPS store to ship my phone to verizon before it could be applied. I wound up going back to the 3rd party store and they were able to immediately look up the problem and trade in my phone without issue. If you're stuck with verizon and need help or service, go literally anywhere but here.
- JMJane McClureNov 13, 20255.0My phone had seen better days and it needed replacement. I'd gone to another store and immediately got a hard sell to spend more on a plan, etc. I came to this store and Aiden was great. He found me a phone and a case, and got my data moved onto the new phone. He was very nice and very professional. Highly recommended
- AVAngie VangNov 9, 20251.0While sitting down with a worker he was watching the Vikings game behind his iPad while helping us … super weird experience lol
- SYsee yangNov 8, 20251.0Can’t help with activating phone in person. Verizon’s customer service line is ran by a useless robot who doesn’t understand English. Completely useless.
- GSGreg StrakaOct 25, 20251.0I joined Verizon and traded in our old phones to receive new phones for "free" (via monthly device credits). The store manager didn't understand the trade in process, even though I explained it to him. Against my wishes, he CANCELLED the trade in and resubmitted, which voided the promotion on my account. I've been dealing with being overbilled now for over a year. On top of it all, the manager said there was nothing he could do to fix it. Worthless. EDIT: I tried the support link in your response but it says it's not found. In the meantime, I'm stuck doing online chats trying to fix the problems (still).
Frequently Asked Questions About Verizon
What products and brands does Verizon Roseville offer?
Verizon Roseville offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Roseville, MN?
Verizon Roseville is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is Verizon Roseville located?
The store is located at 2325 Fairview Ave N, Roseville, MN 55113, USA.
Can I schedule an appointment or order online for Verizon Roseville?
Yes, you can schedule an in-store appointment or place an online order on the Verizon website, with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does Verizon Roseville provide?
Verizon Roseville provides mobile plans, wireless internet plans, and voice plans tailored for personal and business use.
Does Verizon Roseville accept different payment methods?
Yes, Verizon Roseville accepts payments via check, debit card, mobile NFC, and does not require cash only.
Is there free Wi-Fi available at Verizon Roseville store?
Yes, Verizon Roseville offers free Wi-Fi to customers in the store.
What nearby restaurants can I visit before or after shopping at Verizon Roseville?
Nearby you can find Chipotle Mexican Grill for Mexican food, Jersey Mike's for sandwiches, Starbucks for coffee, and Big Bowl for Asian cuisine, making them convenient dining options before or after your Verizon visit.
What other services or shops are located near Verizon Roseville?
Nearby services include The UPS Store 2158 for shipping and printing, PROSE Nails for beauty treatments, and Axis Realty and Management LLC for real estate needs, providing convenient options alongside your Verizon visit.
Are there any community or healthcare organizations close to Verizon in Roseville?
Yes, nearby organizations include Advocates for Better Health hospital, the American Indian Cancer Foundation charity, and Gold Star Ride Foundation wildlife sanctuary, which visitors might want to explore or support in the area.