Business Details
About
Cell Phone Store
Location
Hours
Reviews
3.8
290 reviews
5 stars
165
4 stars
31
3 stars
15
2 stars
19
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Stacie, Nyle, and Hunter.
Long Wait Times
Several reviews highlighted long wait times, especially during busy periods, leading to frustration among customers.
Mixed Experiences
While some customers had positive experiences, others reported poor service, lack of assistance, and issues with billing and appointments.
Store Environment
The store was described as clean and fresh, but some customers felt the atmosphere was cold or unwelcoming.
Appointment Issues
Customers expressed frustration over the need for appointments, with some stating that this was not clearly communicated.
- CPChristin Penz5 days ago5.0It was a privilege to work with Stacie to upgrade my iPhone tonight. She was thorough and kind and made it EASYier than I could have wished for !
- LBLynn Benrud5 days ago5.0Orion was excellent to work with. He was courteous and helpful. He answered all our questions and made helpful suggestions. He is a great asset for this store. The other staff were also all very friendly. We will definitely return to this store.
- NMNaomi McCormickDec 31, 20254.0Quick service. Charger wouldn’t connect to phone or iPad so refunded money which was great. Made it seem like the phone and iPad were dirty and need to be taken somewhere to be cleaned. I don’t think it’s very compatible with iPhone- I got home and my iPhone charger worked with out a hitch.
- KBKimberly BleifusDec 27, 20255.0Chad is amazing!! I am a manager at Blue Cross Blue shield for over 20 years in customer service and he provided the best customer service I have ever seen and I run a dept of over 70 people. Please give Chad a raise he deserves it! Kimberly Bleifus
- PPpepechapetes1Dec 20, 20251.0Worst store to go I'm checking in and wait for an hour and 37 minutes. All for nothing. Being a customer for over 6 years. Talk to the manager I was the next on the line, more people show up without an appointment. And they take care of them First I don't know what's going on. I do not recommend this store to go make any business at all. Please Save your time.