Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Rochester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
341 reviews
5 stars
166
4 stars
52
3 stars
21
2 stars
17
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were criticized for rudeness and incompetence.
Wait Times
Many customers reported excessively long wait times, often exceeding the expected duration, leading to frustration.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were described as unhelpful or poorly trained.
Store Management
The management received mixed reviews, with some customers appreciating their efforts while others criticized their lack of professionalism and support.
Sales Practices
Customers expressed dissatisfaction with aggressive upselling tactics and issues related to billing and service changes.
- ANAlex NNov 13, 20251.0Went into Verizon to get home internet and after an hour of figuring out promos I was finally out of there and still didn’t get the promo they promised I was qualified for.. sales rep had to continue going into the back to talk to the manager who wasn’t on the sales floor. The previous leadership was always helpful and treated me as a valued customer and made it right if I had issues with promos.
- KKKingNov 6, 20252.0Came to get a new phone. Sat here for almost an hr and I only see one person actively working. There is four employees here. There is a total of 4 people waiting and one person being helped. This location is not functioning efficiently. I see what is possibly a manager that has been walking around with a tablet. The others are in the back doing whatever. The impression that’s given is avoiding. I have been here for an hour so far. With the notification Verizon has sent me… I was waiting for 2 ahead of me.
- MBMichael BlomstromOct 17, 20252.0I’ve had the worst experiences two times here in the last year and I’ll never go back. It’s not a corporate store. I recommend going to the corporate store over by the Apache mall. They’re very inconsiderate and lazy and would rather sit in back and do whatever they do back there. I recently had a meeting set up at 11 AM and they really are in no hurry to help you and just continue to do whatever they do and chat amongst themselves and look at you like oh what are you waiting for dummy? Same experience about a year ago, where I ended up waiting two hours I think it was and finally I just left the store and didn’t want to start an argument so basically thought there would be different people here the second time but not so different people same thing. Don’t trust them go to a corporate store. That’s all. I gotta say I feel better now.
- LKLena KassabOct 7, 20255.0I’ve been a resident of Rochester for seven years, and I usually try to avoid coming to this location. However, Eddie (Or Eddy?) and his team did an incredible job, when I came in this afternoon. Eddie (sp?) did an awesome job welcoming every customer and triaging them. He always kept a calm, helpful and professional demeanor-even with customers who entered the store visibly upset. Keep up the good work, team! .
- GHG HolzSep 24, 20254.0I was getting frustrated with trying to get charges removed from my uncle’s closed account so I could move on from dealing with this. I went to other locations and talked to people over the phone got nowhere. Ashton directed me to how to get it resolved. Thanks again.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Rochester?
You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Rochester?
The Verizon store in Rochester is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
How can I schedule an appointment at the Verizon Rochester store?
You can schedule an in-store appointment online through the Verizon website or the My Verizon app.
What mobile plans and services does Verizon Rochester offer?
Verizon provides mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
Is there free Wi-Fi available at the Verizon store?
Yes, the Verizon store offers free Wi-Fi to its customers.
Which nearby places can I visit around the Verizon Rochester store?
Nearby you can visit European Wax Center for beauty services, Mathnasium for tutoring, Polished Nail Salon LLC, and The Wellness Center in Rochester for holistic wellness.
Are there dining options close to the Verizon store in Rochester?
Yes, nearby dining options include Chipotle Mexican Grill, Panera Bread, Applebee's Grill + Bar, Cold Stone Creamery, and Potbelly.
Can I do some shopping near the Verizon store in Rochester?
Yes, you can shop for shoes at Sneaker City LLC, pick up video games at GameStop, or explore other retail options like Rochester Crossing - GameStop nearby.
What payment methods does Verizon accept at the Rochester store?
Verizon accepts checks, debit cards, and mobile NFC payments. Cash-only payments are not required.