Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Rochester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
265 reviews
5 stars
146
4 stars
26
3 stars
15
2 stars
19
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and knowledge, particularly highlighting individuals like Stacie, Nyle, and Paul.
Long Wait Times
Several reviews mentioned long wait times, especially during busy periods or weekends, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, others reported poor service, lack of assistance, and issues with billing or product availability.
Appointment Issues
Customers expressed dissatisfaction with the need for appointments, often leading to wasted trips when they were not informed in advance.
Store Operations
There were complaints about the store being closed during business hours and understaffing, which contributed to negative experiences.
- RCRyan CraneNov 17, 20255.0Came from a franchise Verizon store and had a terrible experience to the point of want to trade companies. I met with Hunter and explained the circumstances as to the issues I was happening. He was very empathetic and directed to me to Orion. They both worked through the issues and Made me want to continue with Verizon. Please come to this store and look them up. Also look up Destiny.
- JDJonathon DedolphNov 14, 20255.0The staff at this store is AMAZING! After battling with another carrier for years I finally gave up and decided to go with a different carrier. The process was easy and the service they provided affirmed my decision to switch. My only regret is not doing this sooner. I can’t thank you guys enough! HIGHLY recommend!
- SBSam BlackburnNov 12, 20255.0Nyle was very helpful and answered all my questions
- ARAnn ROct 23, 20255.0Great experience with Stacey in explaining the details for upgrading my phone. Highly recommend this Verizon store. Thank you Stacey.
- ADAndrew DurandOct 13, 20251.0Don't go on the weekend, you will be "fast passed" by families buying or leasing new iPhone 126's. I have been a Verizon customer for 20 years and was waiting for 45+ minutes just to tell me if it was my phone or sim card. Bro who "only deals with corporate accounts" was super helpful by letting me know I should not hold out any hope for a 2 minute inquiry and just get lost, he doesn't deal with that.
Frequently Asked Questions About Verizon
What types of mobile devices does the Verizon store in Rochester offer?
The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from brands like Motorola, Kyocera, and TCL.
What are the Verizon Rochester store's operating hours?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Rochester Verizon store?
Yes, you can schedule an in-store appointment online for convenience.
What delivery and pickup options are available for online orders at Verizon Rochester?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
What services does the Verizon Rochester store provide?
They provide mobile plans, wireless internet plans, voice plans, and products such as business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon Rochester store accept debit cards and mobile NFC payments?
Yes, the store accepts debit cards, mobile NFC payments, and also paychecks. They do not require cash only.
Is free Wi-Fi available at the Verizon Rochester store?
Yes, free Wi-Fi is provided for customers inside the store.
Which nearby places can I visit before or after shopping at Verizon Rochester?
You can check out local spots nearby like Fantastic Sams Hair Salons for a haircut, Boxcar Hippie for Mexican food, and Panera Bread for coffee and bakery items.
Are there any nearby hotels if I need accommodation while visiting Verizon Rochester?
Yes, nearby hotels include Residence Inn by Marriott Rochester Mayo Clinic Area South and Home2 Suites by Hilton Rochester Mayo Clinic Area.
What shopping options are available near Verizon Rochester for additional errands?
Nearby shopping centers and stores include Apache Shoppes, Trader Joe's supermarket, Macy's department store, and Sunglass Hut at Macy's for accessories.