Verizon

4.7
506 reviews

About

Cell Phone Store
TCC Oak Park Heights, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 5980 Neal Ave N.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
5980 Neal Ave N, Oak Park Heights, MN
55082, United States

Hours

Reviews

4.7
482 reviews
5 stars
434
4 stars
9
3 stars
4
2 stars
4
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mallory received numerous accolades for her exceptional customer service, with many customers highlighting her knowledge, patience, and willingness to go above and beyond.

Staffing Issues

Several reviews mentioned slow service due to insufficient staffing, particularly during busy times, leading to long wait times for customers.

Technical Support

Customers praised the staff for their technical expertise, particularly in resolving phone issues and assisting with new device setups.

Positive Experiences

Many customers reported positive experiences, emphasizing friendly and helpful staff who made the process enjoyable.

Store Environment

The store was described as busy, but staff managed to maintain professionalism and courtesy even during peak times.
  • JM
    Johnnie Getz Money
    3 days ago
    1.0
    They kept trying to get me to add a line to my account that I DID NOT WANT. Idc if it's free, I don't want it. Also got some insurance plan added to my account without even asking for it. Feel like I got scammed...
  • FJ
    Finnigan Jerome
    5 days ago
    1.0
    DON'T SHOP HERE!! THIS USED TO BE A GREAT LOCATION BUT THEY'RE APPARENTLY UNDER "NEW MANAGEMENT" NOW, AND THE NEW GUY LIED RIGHT TO MY FACE. HE TOLD ME I HAD TO GET A NEW LINE ON MY ACCOUNT TO QUALIFY FOR A DEAL AND THAT THE NEW LINE WOULD BE FREE!! I AM GETTING CHARGED $40 PER MONTH AND I HAD AN ACTIVATION FEE. I THINK JACK IS THE NAME OF THE NEW MANAGER. HE IS AN ABSOLUTE JOKE. WOODBURY CAN GET MY BUSINESS MOVING FORWARD!!!
  • DR
    David Rupp
    Oct 14, 2025
    5.0
    Mallory was wonderful....explained my problem and helped fix my phone. Very knowledgeable thanks for your expertise.
  • RA
    Ron Ausan
    Oct 13, 2025
    5.0
    Fantastic, efficient, excellent service Mallory! Thank you very much
  • LB
    Lisa B
    Sep 27, 2025
    1.0
    Slow customer service. Sitting here waiting to be helped after 45 minutes. Ridiculous! This store needs to be staffed. Only two people working. And not one Verizon member acknowledged my patience for waiting. Terrible customer service. Will never go back. I would like the general manager to contact me and explain how that store can only have two people working on a Saturday making customers wait over 45 minutes.

Frequently Asked Questions About Verizon

What services does Verizon at 5980 Neal Ave N offer?

They offer smartphones, tablets, Verizon home internet, accessories, device activation, financing, upgrades, and Verizon Wireless plans including 5G service.

What are the store hours for Verizon in Oak Park Heights?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.