Business Details
About
Cell Phone Store
TCC Oak Park Heights, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 5980 Neal Ave N.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
482 reviews
5 stars
434
4 stars
9
3 stars4
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mallory received numerous accolades for her exceptional customer service, with many customers highlighting her knowledge, patience, and willingness to go above and beyond.
Staffing Issues
Several reviews mentioned slow service due to insufficient staffing, particularly during busy times, leading to long wait times for customers.
Technical Support
Customers praised the staff for their technical expertise, particularly in resolving phone issues and assisting with new device setups.
Positive Experiences
Many customers reported positive experiences, emphasizing friendly and helpful staff who made the process enjoyable.
Store Environment
The store was described as busy, but staff managed to maintain professionalism and courtesy even during peak times.
- JMJohnnie Getz Money3 days ago1.0They kept trying to get me to add a line to my account that I DID NOT WANT. Idc if it's free, I don't want it. Also got some insurance plan added to my account without even asking for it. Feel like I got scammed...
- FJFinnigan Jerome5 days ago1.0DON'T SHOP HERE!! THIS USED TO BE A GREAT LOCATION BUT THEY'RE APPARENTLY UNDER "NEW MANAGEMENT" NOW, AND THE NEW GUY LIED RIGHT TO MY FACE. HE TOLD ME I HAD TO GET A NEW LINE ON MY ACCOUNT TO QUALIFY FOR A DEAL AND THAT THE NEW LINE WOULD BE FREE!! I AM GETTING CHARGED $40 PER MONTH AND I HAD AN ACTIVATION FEE. I THINK JACK IS THE NAME OF THE NEW MANAGER. HE IS AN ABSOLUTE JOKE. WOODBURY CAN GET MY BUSINESS MOVING FORWARD!!!
- DRDavid RuppOct 14, 20255.0Mallory was wonderful....explained my problem and helped fix my phone. Very knowledgeable thanks for your expertise.
- RARon AusanOct 13, 20255.0Fantastic, efficient, excellent service Mallory! Thank you very much
- LBLisa BSep 27, 20251.0Slow customer service. Sitting here waiting to be helped after 45 minutes. Ridiculous! This store needs to be staffed. Only two people working. And not one Verizon member acknowledged my patience for waiting. Terrible customer service. Will never go back. I would like the general manager to contact me and explain how that store can only have two people working on a Saturday making customers wait over 45 minutes.
Frequently Asked Questions About Verizon
What services does Verizon at 5980 Neal Ave N offer?
They offer smartphones, tablets, Verizon home internet, accessories, device activation, financing, upgrades, and Verizon Wireless plans including 5G service.
What are the store hours for Verizon in Oak Park Heights?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
Can I pick up online orders at Verizon on Neal Ave N?
Yes, in-store and curbside pickup are available for orders.
Does Verizon at this location offer repair services?
No, this Verizon authorized retailer does not offer phone repair services.
Which phone brands does Verizon at 5980 Neal Ave N carry?
They carry Apple, Samsung, Motorola, LG, HTC, and Google devices.
How can I schedule an appointment or service at this Verizon store?
You can schedule an appointment via their website at https://www.tccrocks.com/appointments/.
Is Verizon in Oak Park Heights active on social media?
Yes, they have a Facebook page (TCC, Verizon Authorized Retailer) and an Instagram handle (@tcctalk).
What nearby places can I visit before or after shopping at Verizon?
You can visit nearby places like Starbucks for coffee, Sky Dragon Restaurant for Chinese and Vietnamese food, or Pearle Vision for eye care.
Are there other retail or beauty shops near Verizon on Neal Ave N?
Yes, nearby are Tommy's Nails and The Loop Nails for beauty salon services, as well as Turning Leaf - Stillwater, a cannabis dispensary and e-cigarette store.
How can nearby fast food restaurants like Arby's and Sbarro be convenient for Verizon customers?
Customers can grab a quick meal at fast food restaurants such as Arby's and Sbarro located near Verizon, making it easy to combine their visit with dining.