Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Maplewood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
423 reviews
5 stars
213
4 stars
58
3 stars
38
2 stars
22
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Long Wait Times
Numerous reviews mentioned excessive wait times for service, often exceeding the estimated time.
Mixed Staff Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for being unprofessional and unhelpful.
Sales Pressure
Several customers felt pressured into making purchases or upgrades, leading to dissatisfaction with their experience.
Store Management Issues
Customers expressed frustration with store management, citing lack of accountability and poor handling of customer concerns.
- ESE SOct 19, 20255.0Having a problem with tablet not beingable to connect with the network. A sim card issue. Worked through it and got it working! Very patient and understanding. Recommend making appointment online
- ALAl LangsethAug 8, 20253.0They try to help but. Can never seem to able to.
- EWEJ WolfJul 30, 20251.0This store used to provide great customer service. Not anymore. I wanted to look at a new phone and talk with someone who could answer questions. Instead, it felt like high pressure sales filled with manipulation. The guy refused to give me a straight answer to any question. He was very disrespectful. The phone I wanted was attached to the counter so customers couldn't pick it up. The whole experience gave me the creeps and getting out of there was all I could think about.
- JYJohn YJul 10, 20251.0Waste of time. The employee’s solution to solving my network issues was upgrading to a more expensive 5G plan. ChatGPT will do a better job solving your problems than coming here.
- GVG VJul 2, 20251.0I arrived at 5:20 PM and am still awaiting service (currently 7 PM). My wait time has exceeded one hour. While I am on the waiting list, one employee is actively assisting customers, while two others are engaged in casual conversation. There are three customers ahead of me. Considering the store's impending closure and the lack of progress, I must express my dissatisfaction. Verizon should evaluate its staffing levels and ensure employees possess the necessary expertise. I am seriously considering switching providers. As a business owner, I cannot afford to spend excessive time waiting due to inefficient operations. Also you should set a max time for each customer, I sat here listening to some customers life story to watch them walked out undecided making another appointment for the next day.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Maplewood?
The Verizon store in Maplewood is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 10 AM to 5 PM.
What mobile brands does the Verizon Maplewood store offer?
The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon Maplewood store?
You can get mobile plans, wireless internet plans, voice plans, and purchase business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon Maplewood location offer curbside or in-store pickup for online orders?
Yes, Verizon Maplewood offers both in-store and curbside pickup options for online orders.
How can I schedule an appointment at the Verizon Maplewood store?
You can schedule an in-store appointment online via their website or through the My Verizon app.
What are the payment options available at the Verizon Maplewood store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash payments only.
What nearby restaurants can I visit before or after shopping at Verizon Maplewood?
Nearby restaurants include Wendy's, Perkins Restaurant & Bakery, Arby's, Taco Bell, TGI Fridays, and Chipotle Mexican Grill, offering a variety of fast food, American, Mexican, and pub options.
Are there any coffee shops near the Verizon store in Maplewood?
Yes, Caribou Coffee is located nearby, ideal for grabbing a coffee or tea before or after your visit.
What automotive services are available near the Verizon Maplewood location?
Nearby automotive services include BP for automotive repair, Meineke Car Care Center, Larson's Automotive, AccuPro Glass for auto glass service, and Ziebart for auto detailing and window tinting.
Can I find fitness or wellness centers near Verizon Maplewood?
Yes, Orangetheory Fitness and Salon Cheveux spa are nearby for fitness and wellness needs.