Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Elk River for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
283 reviews
5 stars
158
4 stars
40
3 stars
19
2 stars
7
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor service and unhelpful interactions.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical issues and phone setups, contributing to positive experiences.
Long Wait Times
Many customers expressed frustration with long wait times, both for assistance in-store and for phone support, indicating a need for improved efficiency.
Sales Practices
Some customers criticized aggressive sales tactics and misleading promotions, leading to dissatisfaction with the purchasing experience.
Store Environment
The store's physical condition and layout received mixed reviews, with some customers noting it felt rundown and disorganized.
- ARAbby RothwellOct 29, 20255.0Sanjay was super helpful! We had a whole situation with a watch and he was very patient and helpful. I really like this location!
- JKJeremy KarjaOct 24, 20251.0I have been with Verizon since I was 16, now 42. There service in beginning was unmatched. They were Ritz Carlton level service. However it has declined so bad, even die hard fans like me, had to leave this month. They are so shifty th last 5ish years. They tricked me on getting a new "Free" phone not knowing it was 3 year payoff, so if you want to get a new phone you pay it off for 700 a year later. Then they tricked me into lowering my bill by switching to new upgraded plans, because it would lower the monthly bill.... Only to find out month later the Bill would go up. It kept going up. To the point it was near double. On top of that, the service, internet and mobile has all gone down hill. My theory is because Verizon makes so much money off of sharing their towers with other's. So paying way more for Verizon just is not worth. They gave me $25 loyalty discount then one day just took it away and would not give it back. So went to T-Mobile, they paid off $2700 in phones we had with Verizon and my internet speed went from 40-50 MBS to 400! Ligning fast. Everyone I know loves T-Mobile. Hopefully they stay good. Now I have spent near 2 hours on the phone with Verizon this morning because they jumped my home internet bill from 25 to 50 despite getting the $25 guaranteed for 10 years back in 2022. They are claiming they can't switch it back despite it being a guarantee for 10 years as long as I don't move. No bundling required. They play so many games and are so shifty. I know you die hard Verizon people are holding on, but it's not worth it I would say, they lose in every category.
- CWChloe WallaceOct 14, 20255.0The guys that work here helped my boyfriend and I tremendously when we he had a problem with his phone. Shout out to Cody and Patrick! Highly recommend this place.
- CBChrystilynn bSep 27, 20255.0The staff here are really knowledgeable, helpful, and friendly.
- MHMike HallinSep 24, 20255.0I needed to return some equipment. The staff was very helpful and easy to deal with.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Elk River?
The Verizon store in Elk River is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store in Elk River?
Yes, you can schedule an in-store appointment online or using the My Verizon app for a more convenient visit.
Does the Verizon store in Elk River offer online ordering and pickup options?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Which smartphone brands are available at the Verizon store in Elk River?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Elk River sell business devices and offer wireless plans?
Yes, Verizon offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile plans, wireless internet plans, and voice plans.
What payment methods does Verizon Elk River accept?
Verizon accepts checks, debit cards, and mobile NFC payments; cash is not required.
Are there nearby dining options around Verizon Elk River?
Yes, nearby restaurants include Domino's Pizza, Chipotle Mexican Grill, Jimmy John's, New China Dragon, and China Dragon, perfect for grabbing a meal before or after your visit.
What nearby services can help with shipping and delivery around Verizon Elk River?
Nearby there's a FedEx Office Print & Ship Center and a UPS Access Point location to assist with your shipping and courier needs.
Are there nearby health and wellness services near the Verizon store in Elk River?
Yes, you can find Metro Dentalcare Elk River, Kennedy Vision Health Center, Elk River Northwest Eye Clinic, HealthSource Chiropractic of Elk River, and Walgreens pharmacy nearby.
How can nearby beauty and grooming services complement a visit to Verizon Elk River?
Nearby salons like Kt Nails and Sport Clips Haircuts of Elk River offer convenient options to refresh your look before or after shopping at Verizon.