Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Eagan for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
236 reviews
5 stars
121
4 stars
24
3 stars
15
2 stars
9
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff, lack of assistance, and unhelpful management.
Staff Professionalism
Several reviews mentioned unprofessional appearances and behavior from staff, including condescending attitudes and lack of training.
Wait Times
Customers frequently complained about long wait times for service, both for walk-ins and scheduled appointments.
Mixed Experiences
While some customers praised specific employees for their helpfulness and professionalism, others had negative experiences that overshadowed these positives.
Billing Issues
Numerous reviews highlighted problems with billing, including misinformation about plans and unexpected charges.
- CHColleen Hogan2 days ago5.0Dom, my store clerk was amazing! I just recently bought a iPhone 17 Max Pro and I needed to hook it up to my watch. He was so patient he helped me with everything you’ve got a really good employee. There deserves a major raise. Great job Don thank you for your help.
- LGLauren Goodman4 days ago5.0Visited the store today and worked with Jake. He was knowledgeable, quick, and not pushy. I was in and out in no time with a better phone plan and upgraded device.
- TGTracie GaertnerNov 11, 20255.0My husband and I were helped by Dom at this location today. He was super helpful, answered all our questions and made sure we were ready to go with our device when we walked out the door. He was very patient with us. We did have to wait nearly 1.5 hours to be helped because there were only two people working and we didn’t make an appointment before arriving. Dom’s great service made up for it. Happy we waited.
- LMLaura MathieuNov 9, 20255.0Dave at the Verizon store in Eagan was terrific. he was polite and.very knowledgeable. My phone was fixed in a very reasonable time. I highly recommend this gentleman if you need assistance . Laura Mathieu
- BRBusiness ReviewerOct 28, 20251.0The cantankerous non customer oriented manager "Micah" at this location does not do his job and would rather argue with customers. This little guy should be written up, suspended and/or fired or replaced, period. This location is not very welcoming, with very condescending staff and management that is evident to anyone that walks through the door. This location needs more entry level training for all their staff, it is pretty embarrassing that leadership roles need more training than most floor staff. Additionally, the staffs appearance comes off as unprofessional, shirts untucked, baggy pants, jogging pants, uncovered tattoos and general slob appearances. Order your devices online, this includes upgrades, none of these staff at this location deserve commission. You will be much happier dealing with Verizon on the phone, instead of walking into the rude unwelcoming stores much like this one. The temperaments of these managers and staff truly should be accessed much closer, try hiring actual professionals.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Eagan?
The Verizon store in Eagan is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at Verizon in Eagan?
Verizon in Eagan offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Eagan provide?
The store provides mobile plans, wireless internet plans, voice plans, and offers business cell phones, tablets, laptops, and hotspots.
Can I schedule an in-store appointment at Verizon Eagan?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
Does Verizon Eagan offer pickup and delivery services?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods does Verizon in Eagan accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash payments only.
Does Verizon Eagan store offer free Wi-Fi?
Yes, free Wi-Fi is available for customers in the store.
What nearby restaurants can I visit before or after shopping at Verizon in Eagan?
Nearby restaurants include Solos Pizza Cafe, Smashburger, Panda Express, Panera Bread, Buffalo Wild Wings, and Taco Libre for various dining options.
What coffee shops are near Verizon in Eagan for a quick refreshment?
Caribou Coffee and Panera Bread are nearby coffee shops where you can enjoy a drink before or after your visit to Verizon.
Are there any healthcare-related places near Verizon Eagan?
Yes, nearby healthcare places include Dr. Thomas Meyer Optometrist, Pearle Vision, Eagan Smiles Dentistry, Eagan Dental Care, and Harmony Health Chiropractic.