Cricket Wireless Authorized Retailer

Reviews

• CA

  Chuck Anderson

  Oct 6, 2025
  1.0
  Untrained staff. Refered to the store from the Cricket web site (You'll need to visit the Cricket store). That was a pointless trip since they indicated they are a retail seller only and if I need tech support I would have to go elsewhere.
• SH

  Steve Holum

  Sep 15, 2025
  5.0
  Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H
• M2

  Matrix 22

  Aug 10, 2025
  1.0
  Be Concerned with the Burnsville store!     [Part 1] This morning, 8/9/25,  about 11:20am, I entered the Burnsville store, excited that as the only customer inside, I’d get prompt service.  Cheerfully, I greeted the black female behind the counter (Jade) and male employee near the counter with whom she was chatting(Ryan). My request:  to transfer ALL data from my recently broken newer phone (about 4-5 yrs old) over to the older phone (about 7-8 years old) last used years ago. I met with Jade, expressed the above request, gave her both my phones, and immediately asked IF she would also need to transfer the SIM (from the newer phone to the older one).  Jade replied “no.” Jade told me the data transfer would cost me $10.79 and had me pay the transfer fee upfront.   [receipt for this 1st transaction says “Device SIM” instead of “data transfer fee”]  Then, Jade spent the next 15 – 20 minutes or so with both my phones.  She requested that I verbally tell her my 4-digit PIN and provided no option for me to discreetly type in my pin. Outcome:  Jade informed me the data transfer had not worked.  I asked again, do you need to transfer the SIM from the newer phone to the older phone? Again, she said “no” but with annoyance. So, I told her I recollect that several years ago Cricket placed a physical SIM in that newer (now broken) phone.  She quickly told me that “YOU DON'T UDERSTAND” with annoyance, that I had again asked about a physical SIM in my phone. Nonetheless, I asked if she could check for a SIM, and finally she did. Voila!  Jade saw my physical SIM and transferred it into the older phone. In silence, about another 20 minutes passed [elapsed time by now about 40 mins] and then Jade announced my SIM did not work and that I would need to buy a new SIM for the older phone.  I said OK and promptly paid her requested $11.20 fee for the new SIM.  [receipt for this 2nd transaction says “BYOD Device”]. About 20 more minutes passed as she worked in silence, and then she announced that my older phone with the newly purchased SIM “does not work, it cannot receive/make calls because “it is not compatible with the new SIM.”  She offered no further insight. I asked if I’ll be refunded the transfer fee and the new SIM fee, to which she responded no, we can’t give you a refund.  I asked for and was provided both transaction receipts.  I asked if I could also be returned the old SIM she’d taken from the newer (broken) phone?  With contempt, she replied “I THREW IT AWAY. YOU CAN COME AROUND HERE (her side of the counter) AND DIG IT OUT OF THE TRASH!"  With class, I gave no reply.  Silently, I continued to await the return of my 2 phones along with the new SIM she had earlier inserted in the older phone.  About 5 more minutes passed and she then handled back both my phones.  For a 2nd time, I asked “can I have my old SIM back that was in the newer phone?”  Jade repeated “YOU CAN COME AROUND HERE & DIG IN THE TRASH AND GET IT!" This time, I did respond but with politeness “well, I’m pretty sure it would be on the top of the trash and easy for you to retrieve.”  Jade angrily stuck her hand in the trash and quickly snatched out a SIM.  I asked if she would put it back in the newer phone since she has the tool to do so. With an air of agitation and anger, she did.
• M1

  Matrix 11

  Aug 10, 2025
  1.0
  [Part 2] Be concerned with Burnsville store! Once Jade returned to me both my phones, I said to her: “I don’t know how long you will be in this industry, but customer service is not your strength. With motivation, you can improve.” Jade replied snarkily “thank you for your feedback. Have a great day!” I quietly walked out and then observed Ryan had been standing out on the floor, quietly observing. I drove straight to the Bloomington store. There, I met store employees Andrew and Madi, informed them that Jade had told me my older phone (with the newly purchased SIM) is not compatible with the SIM, and told them about how she had treated me. Also, I showed them the receipts for the 2 transaction fees Jade had charged me (data transfer fee, then new SIM card). Within about only 10 minutes, not only had Andrew & Madi suggested the older phone probably needs a system update, they also quickly updated the phone for me. Eureka! It worked, as I can now make & receive calls. 😊 They also told me that Cricket does not charge customers a data transfer fee (yet Jade had clearly requested & charged me this fee). Over the past 7-9 year, Cricket Wireless has been my service provider for my data plans. Yet, I have never experienced the level of downright nastiness and unprofessionalism as was meted out today by Jade. I’d never met her prior to today. Later I learned she has the title of “manager” at the Burnsville store. Since Ryan was observing, Corporate should be concerned that Jade, by example, has been demonstrating to Ryan how to treat customers who enter the store for assistance. Clearly, Jade should not have been placed in a position of trust as she is just not ready for that level of responsibility and, frankly, is not well suited for customer support. By contrast, you need more employees like Andrew and Madi as they clearly demonstrate traits crucial to your brand – knowledge skillset, problem solving acumen, and genuine kindness to customers. They, too, are of color yet represent everything that Jade is not!
• BC

  Brett Cushing

  Jul 7, 2025
  5.0
  Jade was remarkably helpful. She was nice, professional and extremely resourceful when I really needed.

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