Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Westland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
322 reviews
5 stars
169
4 stars
37
3 stars
27
2 stars
11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their excellent service.
Staff Training
Several reviews highlight a lack of training among employees, leading to poor customer interactions and inadequate assistance with technical issues.
Store Experience
Customers frequently mention long wait times and poor store organization, contributing to a frustrating shopping experience.
Product Knowledge
There are mixed reviews regarding staff knowledge about products and services, with some customers expressing dissatisfaction over misinformation.
Privacy Concerns
Multiple reviews raise serious concerns about employee conduct regarding customer privacy and data handling.
- JJJoeCoolOct 10, 20251.0Poor customer service, I get technology fails but no reason to have a pissy fit, go to the ford rd store instead 🤣
- ASarmand suloOct 5, 20251.0The worst customer service store for verizion out there. I have had tmobile for 15 year and last year i moved to verizion the worst mistake i have ever made. The charge 40$ for upgrade fee and another $50 to help set up your phone. This manager at this branch tried to tell me that tmobile charges as well for the setup and in 15 yeara never got charged. The other thing is they are very RUDE and have zero training on dealing with customers. AVOID AT ALL COSTS GO TO THE STORE BY KROGER SO MUCH BETTER SERVICE
- NTNorm TSep 18, 20255.0The wife lost her phone. Namin treated us very well. He was friendly, personal and worked on getting us a new phone at the best cost. This is the only Verizon store that we will go to.
- MNMartina NinowskiSep 1, 20251.0Went in to get my screen protector replaced. The woman helping was so rude, not offering any solutions whatsoever just reiterating that they don’t sell the screen protector I was replacing. Had me take my old one off just to not offer to sell me a new one or anything. Just to tell me I’m SOL. My husband and I have been with Verizon for almost 10 years. It’s absolutely ridiculous to be treated this way over a simple issue. She truly seemed like she didn’t want to be there and should definitely find a job that isn’t in the public. The most awful and unhelpful experience I’ve ever had.
- CHCamren HubbardAug 27, 20251.0Verizon is literally the worst service I’ve ever had had two phones from them the Service was absolutely garbage went and got my service switched was told it was better was probably even worst paying $240 a month for one iPhone 16 that don’t even work I switched to T mobile phone works great no matter where I am and it’s $80 a month best decision ever will never return to Verizon and I hope new customers don’t get tricked into paying all that money for terrible service go to T mobile everytime I told them my service was bad they looked at me like I was crazy and just reset my network that did nothing at all but waste my time
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Westland location?
The Verizon store in Westland is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones can I find at the Verizon Westland store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Westland store.
Can I schedule an appointment to visit the Verizon Westland store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What delivery and pickup options does Verizon Westland offer?
Verizon Westland offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
What products are available for business customers at Verizon Westland?
The store offers business cell phones, mobile hotspots, tablets, and laptops to meet various business needs.
Does the Verizon Westland store accept debit cards and mobile NFC payments?
Yes, Verizon Westland accepts debit cards and mobile NFC payments, and payment by check is also accepted. It does not require cash only.
Is free Wi-Fi available at the Verizon Westland store?
Yes, the Verizon Westland store offers free Wi-Fi to customers.
What popular nearby stores and services can I visit when I come to Verizon Westland?
Near Verizon Westland, you can visit Ulta Beauty for beauty products, LensCrafters for eyewear services, and Subway if you're looking for a quick meal.
Are there entertainment options near Verizon Westland?
Yes, Battlefield CQB, a laser tag venue, is nearby and offers fun entertainment options if you want to enjoy some activities before or after shopping at Verizon.
Where can I find shopping centers close to Verizon Westland?
Westland Shopping Center and Westland Mall Playground are nearby shopping destinations where you can explore a variety of retail and recreational activities.