Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Traverse City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
460 reviews
5 stars
238
4 stars
84
3 stars
31
2 stars
33
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for being helpful and friendly, others were criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times, often exceeding an hour, which negatively impacted their overall experience.
Staff Knowledge
Some reviews highlighted knowledgeable and helpful staff, while others noted that staff were limited in their ability to assist due to corporate policies.
Store Experience
The store environment received positive remarks for being clean and well-organized, but issues with stock availability and appointment scheduling were also mentioned.
Technical Issues
Several customers expressed frustration with unresolved technical issues and poor communication regarding their accounts.
- KBKathleen BorgOct 4, 20252.0We have spent over 10 hours plus trying to buy new phones, update our phone plan, get a charger for a watch, etc. Plus we were given incorrect information on our plans along with the location of where we had to return our old phones. Not a happy customer.
- KJKirsten JebergAug 31, 20251.0I haven't even been to the store yet but I'm rating 1 star bc I've been on the phone for now 23 minutes just so I can ask if this store was corporate or not. Absolutely ridiculous. Make it easier to figure out if stores are corporate or not if you dont want to pick the phone up. Edit - Make that 30 minutes before I hung up the phone. Still no answer. Are we serious??
- MOMicaela OlshoveAug 2, 20255.0Lauren and Loren were extremely helpful, kind, explanatory, and efficient. Absolutely fantastic service! The process was incredibly seamless and efficient from start to finish.
- RRRebJul 16, 20255.0Staff is friendly
- JTJenna TomczakJul 5, 20255.0Craig was EXTREMELY helpful with explaining my current phone plan and payments.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Traverse City?
The Verizon store in Traverse City is open Monday through Saturday from 9 AM to 7 PM and on Sunday from 10 AM to 5 PM.
Can I schedule an in-store appointment at the Verizon Traverse City store?
Yes, you can schedule an in-store appointments through their website or the My Verizon app for convenient service.
What delivery and pickup options does Verizon offer at the Traverse City location?
They offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Which smartphone brands are available at the Verizon store in Traverse City?
The store carries top smartphone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store support mobile plans and wireless internet services?
Yes, they provide mobile plans, wireless internet plans, and voice plans for both personal and business needs.
Is free Wi-Fi available at the Verizon Traverse City store?
Yes, free Wi-Fi is available for customers inside the store.
How can nearby places like Medalie Park enhance my visit to the Verizon store?
You can enjoy a relaxing walk or activities at Medalie Park before or after shopping at Verizon, as it is nearby and a nice place to spend some leisure time.
Are there any beauty or spa services nearby the Verizon store in Traverse City?
Yes, nearby spots like Rituals Holistic Beauty, Enlightened Living, and Escape Salon are available for beauty, spa, and hair services if you want to combine your Verizon visit with some pampering.
What kind of dining options are near the Verizon store that customers might enjoy?
Close dining options include Panda North for sushi and Trailside Cafe for coffee, perfect for a meal or beverage before or after your Verizon visit.
Are there any financial or business service providers near the Verizon store?
Yes, nearby professional services such as Hudson Wealth Management, Cornell & Company accounting, and Smith Dean Burgett real estate offer convenient stops for business-related needs alongside your Verizon visit.