Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Marysville, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
183 reviews
5 stars
146
4 stars
11
3 stars
10
2 stars
4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Troy, Logan, and Robert for their exceptional service.
Store Experience
The Marysville location received positive feedback for its pleasant atmosphere and efficient service, although some customers reported issues with staffing and management.
Sales Process
While many reviews highlighted smooth transactions and helpful guidance during phone upgrades, there were complaints about aggressive upselling and miscommunication regarding plans and fees.
Technical Support
Customers appreciated the technical assistance provided, although there were instances of unresolved issues and dissatisfaction with problem-solving.
- JWJane WitDec 15, 20255.0We had an amazing experience at Verizon with Zach today. He was patient, knowledgeable, helpful and kind to us today. We truly appreciate his expert customer service.
- KRKim RiedelNov 29, 20255.0Very friendly and knowledgeable staff
- MRM RNov 25, 20255.0Logan was informative and explained information to help me understand the situation. Was quick and pleasant
- KOKathy OconnorOct 18, 20255.0Always knowledgeable courteous service at the Marysville, Mi location.
- HTHeather TostoSep 28, 20255.0We had a fantastic experience at Verizon thanks to Logan! He was incredibly knowledgeable, patient, and made the whole process of upgrading our phones smooth and stress-free. He took the time to explain all the available options, helped us find the best deals, and ensured everything was set up before we left the store. Customer service like this is rare — we truly appreciated his professionalism and friendly attitude. Highly recommend working with them if you're visiting this location!
Frequently Asked Questions About Verizon
What products and services does Victra Verizon Authorized Retailer offer in Marysville, MI?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They provide services such as new lines, upgrades, new devices, and accessories.
What are the operating hours of the Victra Verizon Authorized Retailer in Marysville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Does Victra support in-store pickup for orders?
Yes, Victra offers in-store pickup for customers.
What payment options are accepted at Victra Verizon Authorized Retailer?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa as payment methods.
What languages are spoken at the Victra store in Marysville, MI?
The store offers services in English and Spanish.
Is there free Wi-Fi available at the Victra Verizon Authorized Retailer location?
Yes, the store provides free Wi-Fi for its customers.
How can I schedule or manage my Verizon account related to Victra services?
You can use the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011 or visit https://m.vzw.com/naR38wFT?locationcode=M720801 for scheduling and managing your Verizon account.
What are some nearby places I can visit around Victra Verizon Authorized Retailer in Marysville?
Nearby places include Hungry Howie's Pizza for a quick meal, Anytime Fitness Marysville if you're looking to work out, and Wally's Supermarket for groceries.
Are there other mobile phone stores near Victra Verizon Authorized Retailer?
Yes, nearby mobile phone stores include Verizon and AT&T, offering additional options for wireless services and devices.
What other shopping options are near Victra Verizon Authorized Retailer?
Nearby shopping includes Dollar Tree for discounted items, AKJ Ultimate Fireworks for seasonal products, and Kimberly Jewelers for jewelry needs.