Verizon

4.5
181 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Marysville, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3220 Gratiot Blvd, Marysville, MI
48040, United States

Hours

Reviews

4.5
180 reviews
5 stars
143
4 stars
11
3 stars
10
2 stars
4
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Troy, Robert, and Jacob.

Store Experience

Many reviews highlighted a pleasant atmosphere and efficient service, with customers appreciating the quick resolution of their issues.

Management Issues

Some customers expressed frustration with management decisions, citing understaffing and poor handling of customer needs.

Product Availability

Several customers noted a limited selection of phones available in-store, which led to dissatisfaction.

Technical Support

While many customers received good assistance with phone setups and transfers, there were complaints about unresolved technical issues.
  • KO
    Kathy Oconnor
    Oct 18, 2025
    5.0
    Always knowledgeable courteous service at the Marysville, Mi location.
  • HT
    Heather Tosto
    Sep 28, 2025
    5.0
    We had a fantastic experience at Verizon thanks to Logan! He was incredibly knowledgeable, patient, and made the whole process of upgrading our phones smooth and stress-free. He took the time to explain all the available options, helped us find the best deals, and ensured everything was set up before we left the store. Customer service like this is rare — we truly appreciated his professionalism and friendly attitude. Highly recommend working with them if you're visiting this location!
  • NN
    Nina
    Sep 19, 2025
    5.0
    Robert is amazing!
  • CR
    C Radatz
    Sep 16, 2025
    5.0
    Logan was awesome! Thank you for the help!
  • JB
    josh bardazone
    Sep 11, 2025
    1.0
    Terrible management only had two people working and couldnt get help and u can’t call the store and y sent appointment for something that’s takes common sense to answer fire the manger

Frequently Asked Questions About Verizon

What products and services does Victra Verizon Authorized Retailer offer in Marysville, MI?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They provide services such as new lines, upgrades, new devices, and accessories.

What are the operating hours of the Victra Verizon Authorized Retailer in Marysville?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.