Verizon

4.3
288 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Ludington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5495 W Us Highway 10, Ludington, MI
49431, United States

Hours

Reviews

4.2
211 reviews
5 stars
141
4 stars
28
3 stars
11
2 stars
14
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals who provided exceptional service.

In-Store Experience

While some customers reported positive experiences with quick service, others noted long wait times and confusion during transactions.

Product Availability

Several reviews mentioned issues with product availability, including stock shortages and the need to order items online.

Technical Support

Customers expressed frustration with the lack of assistance for technical issues, particularly regarding data transfer and account management.

Billing Issues

Multiple reviews highlighted dissatisfaction with billing practices, including unexpected charges and difficulties in resolving account issues.
  • MM
    Mary Martin
    Oct 23, 2025
    5.0
    Needed assistance with uploading my new phone n transferring data. So pleased with service I received from Espen
  • AK
    Andrea King
    Oct 14, 2025
    5.0
    Julius is very kind and helpful!
  • CE
    Clint Eigemann
    Aug 22, 2025
    1.0
    Worst Verizon store in the state in my opinion employees are very unfriendly only care about Commission and are not willing to help you at all and if they do they look pissed off about it. I have been with Verizon for over 20 years and I'm currently looking for new provider
  • LB
    Linda Bomar
    Aug 1, 2025
    5.0
    I CANNOT express enough my gratitude for the EXCELLENT customer service I received. They helped me through a POA issue with professionalism, kindness and efficiency! I am only sorry that I didn’t get their first names! A+++++ service.
  • GF
    Gary Fahnenstiel
    Jul 14, 2025
    5.0
    Amazing customer service at the Ludington store!!!! They solved a huge problem when our deployed son had an identity theft problem. Espen, Michele and Kaitlyn were amazing. Thank you!

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Ludington?

Verizon Ludington is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What brands of smartphones does Verizon Ludington offer?

Verizon Ludington offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.