Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Grand Rapids for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
466 reviews
5 stars
241
4 stars
68
3 stars
42
2 stars
15
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and dedication, with specific mentions of employees going above and beyond to assist.
Long Wait Times
Numerous reviews highlighted long wait times for service, especially during busy periods, leading to frustration among customers.
Mixed Experiences
While some customers reported excellent service, others experienced rudeness or incompetence from staff, indicating inconsistency in service quality.
Sales Pressure
Several customers felt pressured to purchase additional services or products, which detracted from their overall experience.
Store Management
There were complaints about poor management and staffing issues, with some customers noting that employees seemed overwhelmed or unhelpful.
- GBGracie B2 days ago1.0The people working on 11/21 at night were less than helpless. When I went to trade my iPhone in, the billing was not communicated. I was left with more questions than answers. When I would ask questions, I appeared to be annoying the workers which is rich since none of them were doing anything. Very sad with this location.
- AAAnonymousNov 13, 20252.0First off I was told I had to do nothing when it came to switching services. I have to go back to the old phone place to finish the transition thanks for that. Second they said the monthly bill was going to be one amount but never mentioned the first bill would be $80 extra until we were already locked in. And third, I feel with as much as people are paying for these phones the very least a phone sales person could do is take care of transferring data from one phone to the next.
- SMS MatiasNov 3, 20255.0Had a good experience 2x times I stopped in. The manager will come check out everyone if they needed help even took care of a pick phone at another store. The rep next to us that was helping another client said his satisfaction was that the clients are happy with the service. Very busy store but they are quick taking care of clients
- DDDomOct 24, 20255.0The greatest customer service in cellular. Above and beyond. I Cannot say enough about these employees dedication to their customers and the brand. Every time I'm there no matter what the circumstances, I am able to resolve my issue or get work accomplished. Being greeted at the door here is like a welcome family entrance back home. At points in time these people have worked meticulously to assist me and have literally saved my life. I hope this Verizon wins an award for outstanding customer relations in the community. God bless all of y'all this holiday season! **SoSEE**
- JWJohn WinegarOct 15, 20255.0I had a fantastic experience working with Jesse at Verizon Wireless. From the moment I walked in, Jesse was friendly, professional, and incredibly knowledgeable. He took the time to understand my needs, explained my options clearly, and made sure I got the best plan and phone for my situation. What really stood out was Jesse’s patience and genuine care — he never made me feel rushed, answered all my questions thoroughly, and ensured everything was set up properly before I left. It’s rare to find customer service this good these days! If you’re visiting Verizon, I highly recommend asking for Jesse. He truly goes above and beyond!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Grand Rapids location?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Grand Rapids?
The Verizon store is located at 2605 E Beltline Ave SE, Grand Rapids, MI 49546.
What brands of smartphones does the Verizon Grand Rapids store offer?
They offer the latest smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL.
What shopping and delivery options does Verizon Grand Rapids provide?
Customers can shop online and enjoy in-store pickup, free 2-day shipping, express locker options, or same-day delivery where available.
Can I schedule an appointment at the Verizon Grand Rapids store?
Yes, you can schedule an in-store appointment online to ensure personalized service and convenience.
What types of products and services are available at Verizon Grand Rapids?
They provide mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and wireless and voice plans.
Does Verizon Grand Rapids accept mobile payments and provide free Wi-Fi?
Yes, the store accepts mobile NFC payments and offers free Wi-Fi to customers.
What nearby places can I visit before or after shopping at Verizon Grand Rapids?
Nearby you can visit Uccello's Ristorante for Italian dining or Smashburger for a casual meal, both great spots to enjoy before or after your visit.
Are there financial services near Verizon Grand Rapids to help with budgeting or loans?
Yes, Financial Services of America, offering financial advising and installment loans, is located nearby for your convenience.
What transportation or convenience stores are close to Verizon Grand Rapids?
You can find convenience stores like Johnny's Markets and gas stations such as Shell and Marathon Gas nearby, making errands easier during your visit.