Many customers praised the staff for their kindness, compassion, and genuine care for pets.
Communication Issues
Several reviews highlighted problems with communication, including miscommunication about services and costs.
Pricing Concerns
Numerous customers expressed dissatisfaction with high prices and unexpected charges for services.
Mixed Experiences
While some customers had positive experiences, others reported negative interactions and a decline in service quality over time.
CP
Christina P
Dec 11, 2025
1.0
I would never recommend taking your pet here!! I brought our kitten who was taken from a barn (vs being left to be a feral cat with no care) and the tech and vet were beyond weird with him. Telling me EVERY SINGLE outside cat had worms and FIV+ and demanding hundreds of dollars for treatment meanwhile letting my kitten put his paws all over her face??? If you think he has “worm belly” why are you letting him put his paws on your mouth?? Why are you telling me everyone in my. Family had worms if you’re willing to let my cat (who you claim has worms) put his paws all over your face??? The tech continuously ranted about how our kitten was gross and had every virus/worm/infection known to man while letting him lick her and put his paws all over her face. She also made multiple weird jokes about stealing my kitten and giving me a severely sick kitten that was only sick because of one if the employees neglect and diseases due to her refusal to provide flea and tick treatment. Ironic that they pushed the highest price “care club” plan on us and tried to enforce the importance of flea and tick treatment even if my cats were indoor only. They didn’t offer any other care club plans unlike the Knapp location which was extremely transparent about the pricing. This location demanded the highest pricing and if I didn’t visit the Knapp location previously. I wouldn’t have known about the other pricing options. 0/10. DO NOT BRING YOUR CATS HERE!!!
TM
Trista MacDowell
Dec 4, 2025
1.0
They are not very pet oriented. Told them my dog would do anything for a treat and doesn't like to be picked up. The first thing they did was try to pick him up and then flag him as anxious and tell me he needs to be medicated for his next appointment. At his next appointment I medicated him like they asked me to and the tech told me he did great only to document that he was anxious and aggressive (my dog has never had this behavior prior). They also marked that they were unable to complete various exams that I was in the room for and watched the vet complete. Finally, They had told me they were going to do a heartworm test, returned him to me and told me I was all set and gave me my first dose of his heartworm medication, the next month when I requested more they told me they could not give me any unless he did the heartworm test. I explained I was told this was done and he had already taken a dose, they then informed me that I refused the test at some point... which I did not do. LOTS of miscommunication and what seems to be not enough experience handing animals for a vets office.
JB
Jackie Biers
Nov 10, 2025
4.0
I really like your doctor she's really nice.They're very friendly there
MS
maddie silveus
Nov 7, 2025
5.0
My cat Noodle and I have been coming to VCA for about a year now… Dr Woijtas is now the only person I trust with Noodle. We love her and the rest of the staff is always so friendly and clearly enjoy their job. Their love for all the pets they see is evident. They have been fantastic working with our budget and getting my pukey kitty on the right food for her sensitive belly. We love our Vet and the rest of the staff at VCA! Truly will never bring her anywhere else. 10/10 recommend! (Coming from a really tough critic)
LL
L
Nov 6, 2025
1.0
I took my cat her a while back.The so called doctor who treated him was not kind to him. I reported it but I don't think nothing was done about it. I never went back. If you don't like all God animals, you should not work with them. No love for animals here. You should take your babies where they really genuine care. Just money hungry unkind doctors here. Remember God see everything you do!
Frequently Asked Questions About VCA Northeast Animal Hospital
What types of pets does VCA Northeast Animal Hospital cater to?
VCA Northeast Animal Hospital primarily serves cats and dogs.
What are the operating hours of VCA Northeast Animal Hospital?
The hospital is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sundays.
Where is VCA Northeast Animal Hospital located?
It is located at 1527 Michigan Street NE, Grand Rapids, MI 49503, USA.
What kinds of veterinary services does VCA Northeast Animal Hospital provide?
They offer services such as allergy relief, boarding, dental care, diabetes treatment, flea and tick control, general surgery, grooming, microchipping, preventive medicine, vaccinations, and more.
What payment options are accepted at VCA Northeast Animal Hospital?
Accepted payment methods include American Express, Cash, Check, Discover, MasterCard, and Visa.
How can new customers benefit from visiting VCA Northeast Animal Hospital?
New customers can take advantage of a Free First Exam coupon by visiting their website.
What health and safety protocols does VCA Northeast Animal Hospital follow?
The hospital follows health and safety protocols based on healthcare best practices and state and local regulations.
Are there pet walking services near VCA Northeast Animal Hospital?
Yes, Nature of the Dog - GR Dog Walking Company offers pet walking services nearby, making it convenient for customers to manage their pet's exercise needs.
Can I find physical therapy services near VCA Northeast Animal Hospital?
Yes, Midline Movement Physical Therapy and Exceptional Solutions Physical Therapy are nearby, providing options for physical therapy needs around the area.
Are there dining options close to VCA Northeast Animal Hospital?
Yes, New Beginnings Restaurant and Vander Mill are nearby dining spots where customers can enjoy meals before or after their visit.