Business Details
About
Cell Phone StoreElectronics Store
Visit our store at South Portland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
358 reviews
5 stars
198
4 stars
53
3 stars
20
2 stars
15
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times to receive assistance, often exceeding an hour, leading to frustration.
Sales Practices
Concerns about misleading sales practices and upselling tactics were noted, with some customers feeling pressured to purchase unnecessary items.
Store Organization
The store was described as disorganized, with customers feeling neglected while staff attended to walk-ins or engaged in unrelated conversations.
Product Availability
Customers expressed disappointment with the limited selection of products available in-store.
- AAAmbrósio De AlmeidaNov 8, 20251.0The Assistant manager there is so rude, arrogant. I've never had such a bad experience with Verizon.
- PPPaulaOct 3, 20251.0The most unorganized store that I’ve ever been to. We checked in and waited while staff assisted people who just walked in. Plus, the staff who were busy with customers chatted about current events NOTHING to do with buying a phone or service. Avoid this store.
- JBJames BowserSep 9, 20251.0Got there today around 10 AM just thinking it would be a quick service. In fact, I stood there for over an hour waiting for someone to come over and help me. A manager With pink hair was just tapping on his tablet, taking down names instead of helping. Attempted to ask him a basic question that could help me use the self service options in the app. He said he could not because he was too busy “running the floor”. I don’t see how you’re busy because you only had one person there helping customers while you’re standing there and tapping away on your tablet. Put things into contacts here I have been a customer of Verizon for over 20 years. Each time I’m coming to this location it is understaffed and not able to help sell your products. I finally got someone An hour later, we got to work on doing the things I was there to do. At the start of our Interaction you were told that I was going to be late for work and we didn’t have much more time To Complete our transaction of an upgrade of Apple Watch. We need to move quickly. He seemed to be trying to move as quickly as he could but when you finally try to upsell me some stupid piece of equipment for my house I could not stand to be in the store Any longer. Why would you waste my time when you’ already wasted an hour of my time standing there waiting. You lost a sale because you could not start your building for the flow Of customers coming in. Instead of helping me, you trying to push me off on the customer service representatives in Verizon call center.
- PKPizza Pete K.Aug 9, 20255.0The Verizon by the Maine Mall is by far and away the best Verizon store ever! Everyone there truly is astonishingly amazing ! The service is impeccable , they are always looking out to make sure you get everything you need and then some! They totally want you to have a phenomenal experience and that what you need done happens and you leave happy! Kudos to the management and the staff ! I will be back next time I am in need of phone service ! I needed to add the international plan to my phone, I was flying out within hours and needed help! They took great care of me! Thank you so much!
- FFFeliciaAug 1, 20255.0Amazing customer service! Karissa was super helpful with helping me switch my phone over to the new model. It's great to see the younger generation having such stellar customer service!! will be back again for any future needs.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon South Portland location?
The Verizon store in South Portland is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What popular smartphone brands does Verizon South Portland offer?
Verizon South Portland offers the latest 5G smartphones including Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What delivery and pickup options are available for online orders?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online purchases.
Does Verizon South Portland accept mobile NFC payments and debit cards?
Yes, the store accepts payments via debit cards, mobile NFC, and does not require cash only.
What types of services does Verizon South Portland offer for businesses?
Verizon provides business mobile plans, including business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
Where exactly is Verizon South Portland located?
The store is located at 365 Gorham Rd, South Portland, ME 04106, USA.
Are there any dining options nearby Verizon South Portland?
Yes, nearby dining options include Panera Bread, Kobe Buddha House (Chinese, sushi, and Japanese cuisine), Burger King, Weathervane Seafood Restaurant, Tuscan Table, and Joe Muggs Cafe for coffee.
What nearby places can I visit for relaxation or personal care near Verizon South Portland?
Close to Verizon, you can visit Massage Envy South Portland and Relax Me Inc for spas, massage, and skincare services, as well as DK Nails for nail and beauty salon services.
Which nearby places offer educational or coaching services near Verizon South Portland?
Nearby educational and coaching centers include VTEC Education Center for computer coaching and employment services, Mathnasium for tutoring, and VTEC Training offering computer coaching and internet services.