Visit our store at Brunswick for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Many customers reported poor customer service experiences, including rude staff and unhelpful interactions.
Staff Knowledge
While some customers praised the staff for being knowledgeable and helpful, others noted inconsistencies in staff expertise.
Long Wait Times
Numerous reviews mentioned long wait times in-store, leading to frustration among customers.
Billing Issues
Several customers expressed dissatisfaction with billing practices, including unexpected charges and difficulties with auto-pay setups.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others faced significant challenges.
MG
Melissa Goldie
Aug 26, 2025
1.0
Avoid at all costs. The manager was arguing with a new employee who just went through training over policies for authorization. They do not know what they're doing
JT
Josh Turner
Aug 25, 2025
1.0
Verizon was good like three years ago, but they recently sold like half of their towers. Their service sucks. They charge the same as their competitors and the company is so petty that the second they saw that I was switching to T-Mobile. They offered me a discount but it’s still not even worth it because the perks are better at T-Mobile. The service is better and the price is less.
CC
cgomes
Aug 22, 2025
3.0
Not a fan
JJ
Jaylyn Morton (Jaylyn)
Jul 28, 2025
5.0
Very helpful & friendly staff here, thank you!
MR
Mike Reynolds
Jul 28, 2025
1.0
Horrible customer service online, on the phone or in person. I'm stuck with them for now, but as soon as I can get out of the contract, I will never use them again.