Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Auburn for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
333 reviews
5 stars
148
4 stars
61
3 stars
34
2 stars
21
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some customers praising helpful staff while others report rude and unprofessional behavior.
Sales Practices
Several reviews highlight aggressive and misleading sales tactics, with customers feeling pressured into unnecessary purchases and plans.
Staff Knowledge
While some customers commend the staff for being knowledgeable and helpful, others experienced confusion and lack of assistance, particularly with technical issues.
Store Experience
Customers reported long wait times and inadequate staffing, leading to frustration and dissatisfaction with in-store experiences.
Account Management Issues
Multiple reviews mention problems with account management, including billing errors and difficulties in transferring phone numbers.
- MCMatthew C.Nov 10, 20251.0Absolutely horrible customer service! Michael (from Alaska) is the worst in explaining your plan or telling you everything that he's done to completely destroy your account. I spoke to Verizon corporate & they told me he basically did everything WRONG as far as what I wanted for my account, but luckily were able to completely UNDO EVERYTHING HE MESSED UP! Avoid this place, they have ZERO knowledge, they are car salesman selling phones & plans you DO NOT NEED! I wish I could do negative ☆'s.
- JAJean Pierre AkayezuOct 10, 20251.0Zero help regarding closing account and been charged. What a joke
- JJJektar “Jek”Sep 5, 20251.0Our phone plan went up by $50 a month. No explanation. Going back to straight talk. Better connection.
- JJJenniferAug 23, 20255.0New to Verizon. Was thankful to have the help of Suzanne , Taryn and Darren help me navigate my transition. They are wonderful.
- NWNick WalkerAug 10, 20251.0They should be ashamed. My elderly mother went in last week to get a Pixel 9 upgrade for free. She walked out with - Pixel 9 XL and is now paying $180 over 3 years. She does NOT need this powerful of a phone. - They told her they were out of stock of the 9 but would give her a "deal" on the XL. Also told her they wouldn't be restocking the 9 (this is false and I can order a 9 for pickup so they lied) - they charged the usual activation fee - annoying but not avoidable - AND a "setup fee" of $29.99. With how phoen transfers work now, you boot it up and sign in. This a junk fee - $25 USB charging brick because the supplied cable is C to C and she doesn't have that. This one is her fault but they could have said "any USB c charger will work" (her previous phone was A to C) And the real kicker... They signed her up for Veruzon Protect which is $19/month and is their over priced insurance package. She didn't ask for this. I live thousands of miles away. Called Verizon and they said they are "on different systems" so basically couldn't help and gave $20. Thanks... She is too embarrassed to go back herself because she feels taken advantage of and worries they will fleece again. Almost 25 year customer. Will leave when next possible. If you do business with Verizon do it online and don't go to this store
Frequently Asked Questions About Verizon
What brands of smartphones are available at Verizon in Auburn?
Verizon Auburn offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Auburn, ME?
Verizon Auburn is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What services does Verizon in Auburn provide?
They provide mobile plans, wireless internet plans, and voice plans for personal and business needs.
Can I schedule an in-store appointment at Verizon Auburn?
Yes, you can schedule your appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options are available for Verizon Auburn customers?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What are the payment methods accepted at Verizon Auburn?
Verizon Auburn accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
Which nearby places could I visit before or after shopping at Verizon Auburn?
You can visit Dunkin' Donuts or Burger King nearby for a quick coffee or meal before or after your visit.
Are there any real estate agents close to Verizon Auburn?
Yes, Fontaine Family - The Real Estate Leader, Bill Bergeron, and Dawn Dubuc are some real estate agents located nearby.
Where can I find eye care services near Verizon Auburn?
Eyemart Express and Advanced Clinical Eye Care of Maine are nearby options for eyewear and optometry services.
Is Verizon Auburn close to any medical or chiropractic providers?
Yes, Nadeau Chiropractic Associates and Dr. Gerald A. Nadeau are located near Verizon for chiropractic care.