Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Severna Park, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
691 reviews
5 stars
491
4 stars
64
3 stars
22
2 stars
27
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Chaz, Brandy, and Chris.
Efficiency
Several reviews highlighted the fast and efficient service provided by the staff, with many customers noting quick transactions and problem resolutions.
Mixed Experiences
While many had positive experiences, some customers reported issues with service speed and unprofessional behavior from certain employees, indicating inconsistency in service quality.
Store Environment
Feedback included comments on the store's cleanliness and organization, but also criticism regarding uncomfortable seating for customers and employees.
Billing Issues
A number of reviews mentioned confusion or dissatisfaction with billing practices, including unexpected charges and issues with service plans.
- RSRichard Singleton5 days ago5.0Brandy helped me today at this location. Her knowledge and professionalism made my visit a quick and easy visit. Thank you for excellent service. Won’t go to another location.
- EHedward henehan6 days ago5.0Victra was quick to access my situation. In and out in 10 minutes. Thats what I call excellent service. Promote this person.
- CKColleen KondiskoDec 31, 20251.0Several issues. 4 months later, our bill is still wrong. Manager says she will call back in 2 days, doesn’t. We call her back several times and she won’t answer our call or call us back. Will never go to this store again. Will be shopping for other wireless and home networks due to this very poor customer service experience.
- BBBarbara BaumeisterDec 29, 20255.0The representative was amazing. I had switched to another Verizon store but she has earned my trust and business so I'mback.. I don't do photos
- VWVanessa WhiteDec 18, 20255.0Brandy was kind, efficient and understanding. Easiest transaction I’ve ever had with Verizon. Highly recommend coming to see her for your needs at Verizon. So grateful for such an easy, painless process of upgrading/trading in phones. Thank you so much!
Frequently Asked Questions About Verizon
What products and services does Verizon at 497 Ritchie Hwy, Severna Park offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for Verizon in Severna Park?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 10:00 AM to 7:00 PM.
Does Verizon in Severna Park offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
Which brands does the Severna Park Verizon store carry?
The store carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What payment methods are accepted at the Verizon store in Severna Park?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store in Severna Park accessible for Spanish speakers?
Yes, the store offers services in both English and Spanish.
Where can I find the latest offers from the Verizon store in Severna Park?
You can view the latest offers by visiting their deals page at https://victra.com/device-deals/.
Which nearby places can I visit before or after shopping at Verizon in Severna Park?
You can enjoy nearby spots like Parris Underground music venue and bar, Pitaya Mexican Restaurant for dining, or Magnolia Wellness yoga studio for relaxation, all within close proximity to the Verizon store.
How can nearby places like Walgreens help me when visiting Verizon at Severna Park?
Nearby Walgreens offers convenient services such as passport and visa processing, photography services, and a drugstore, making it easy to run multiple errands during your visit to Verizon.
Are there any fitness or wellness centers near the Verizon store in Severna Park?
Yes, nearby centers include Blue Sky Wellness for physical therapy, Invigorate Wellness chiropractor, and Alpha Mentality Fitness gym, providing great options to stay active around your Verizon visit.