Verizon

4.6
237 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 305 E Ridgeville Blvd in Mount Airy, MD 21771

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
305 E Ridgeville Blvd, Mount Airy, MD
21771, United States

Hours

Reviews

4.6
234 reviews
5 stars
200
4 stars
8
3 stars
3
2 stars
5
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Alex, Zane, and Fadeela.

Product Knowledge

Customers appreciated the staff's understanding of products and services, often highlighting their ability to explain options clearly and provide valuable recommendations.

Mixed Experiences

While many reviews were positive, some customers reported issues with misleading information, upselling, and poor organization, suggesting inconsistency in service quality.

Efficiency

Several reviews noted quick and efficient service, with customers being able to complete their transactions in a timely manner.
  • AS
    Angela Stout
    2 days ago
    5.0
    Alex did a great job helping us getting a new phone and all set up! Thank you!
  • RB
    Rob Bare
    4 days ago
    5.0
    I am very pleased with my visit. The staff are extremely friendly, knowledgeable and eager to assist. Alex was my salesman/representative and he did an amazing job! He made my life a whole lot easier that day. He went above and beyond to ensure that not only my experience but my family's experience was one to remember. His customer service skills definitely set the bar for all of Verizon stores. Great job young man, I will be back and I will be recommending this location to friends and family. One thing above all that stood out to me was an older gentleman came into the store while I was there. He was having issues with his phone, viruses I believe. Alex took the time to listen and assist this man with patience and grace. The older gentleman left the store with a new hope for all this new technology. Simply amazing.
  • AM
    Alex McPherson
    4 days ago
    5.0
    Went to the store to get a new phone since I needed one and Alex made sure I got the best deal possible!! Also it was fast and easy
  • TF
    tesfaye fufa
    Jan 3, 2026
    5.0
    Alexander is very good with helping us get what we needed! I would definitely recommend him again and to a friend!! Thanks Alex
  • KF
    Karen Fleming
    Dec 26, 2025
    5.0
    Alex was wonderful & helpful at Verizon. He was super patient with my brother and getting him set up with a new phone!

Frequently Asked Questions About Verizon

What brands of mobile phones and accessories are available at Russell Cellular in Mount Airy?

Russell Cellular offers a variety of brands including Verizon, Samsung, Google, Apple, Motorola, and LG for smartphones and accessories.

What are the store hours for Russell Cellular in Mount Airy, MD?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.