Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Hunt Valley, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
434 reviews
5 stars
343
4 stars
25
3 stars
8
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with customer service, with many praising staff for being friendly, helpful, and knowledgeable, while others expressed frustration with long wait times and unhelpful interactions.
Staff Knowledge
Many reviews highlighted the staff's knowledge and ability to assist with technical issues, phone upgrades, and account management, with specific employees receiving commendations for their expertise.
Sales Pressure
Some customers felt pressured to upgrade or purchase additional products, which led to dissatisfaction with their experience.
Store Environment
The store environment received mixed feedback; while some appreciated the organization and cleanliness, others noted issues with decor and ambiance.
Efficiency
Several customers mentioned the efficiency of service, particularly in phone setup and data transfer, although some experienced delays due to understaffing.
- ADAmy “Uju” Duru4 days ago5.0Met Ahmed, at the Hunts valley mall, last year and got hooked on his service delivery. He goes all out to ensure he gives 1001%. He is extremely knowledgeable, patient with verifying and putting customers through the various offers and promotions to ensure they get what they want, that works for them and without any undue pressure. His advice helps in making pocket friendly choices. I’ll recommend him a thousand times over. Thank you for making my Verizon experience a breeze.
- KGKimberly Graybill4 days ago5.0Cairo was amazing to work with. He set up my new phone, iPad and watch. He searched for the best deals and best devices to fit my needs. It was a long appointment but I never felt rushed or bothersome! He answered all of my questions and addressed all of my concerns. He was outstanding!
- MAmiranda ashbyNov 8, 20255.0It's a great team of true sales professionals at this location. They know their tech! Big thank you to Jayden and Chris for troubleshooting the transfer of data from my son's busted phone to his new Samsung Z Fold 7. I believe others would have lost patience, sold us the phone, wished us luck and sent us on our way. Top notch customer service!
- TATyson AnnoonNov 7, 20255.0GREAT EXPERIENCE, I want to thank Chris and Jayden for helping me transfer my old busted phone progress to my new one. BE SURE TO GO TO THIS STORE FOR GETTING A PHONE TRANSFER OR A NEW PHONE
- SLStacey LoizeauxNov 5, 20255.0Entire staff was very knowledgeable, friendly and helpful! I was in and out of there in 30 minutes with a brand new Pixel 10 for just a hundred bucks after promotions and my trade-in!
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Hunt Valley offer?
The Verizon store offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the operating hours for the Verizon store in Hunt Valley?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store in Hunt Valley support in-store pickup?
Yes, the store offers in-store pickup services for your convenience.
What payment options are accepted at the Verizon store?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Which wireless brands are available at the Verizon store in Hunt Valley?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
How can I contact the Verizon store in Hunt Valley?
You can reach them by phone at +1 410-403-2112 or by email at Info@victra.com.
Where is the Verizon store located in Hunt Valley?
The store is located at 118 Shawan Rd, Suite U, Hunt Valley, MD 21030, USA.
What nearby shopping centers and entertainment options are close to the Verizon store?
Hunt Valley Towne Centre, which includes shopping and cinema amenities, is nearby, providing customers opportunities for shopping and entertainment before or after visiting the store.
Are there fitness and dining options near the Verizon store in Hunt Valley?
Yes, Orangetheory Fitness Hunt Valley gym is nearby, and dining options include Barrett's Grill, Sake Japanese Steakhouse Hunt Valley, and Bar Louie gastropub, ideal for meals around your visit.
How can nearby stores like Sears Home Services and LOFT complement my visit to the Verizon store?
You can conveniently visit Sears Home Services for appliance repair or HVAC needs, and LOFT for women's clothing shopping, making it easy to combine errands while visiting the Verizon store.