Business Details
About
Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Gaithersburg, MD location.
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
1,449 reviews
5 stars
1,295
4 stars
55
3 stars20
2 stars11
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of exceptional service from employees like Ron, Manny, and Richard.
Professionalism
Many reviews highlighted the professionalism of the staff, noting their ability to handle customer concerns effectively and provide clear explanations.
Efficiency
Customers appreciated the quick and efficient service, with many reporting fast assistance and timely resolutions to their issues.
Product Knowledge
Staff members were frequently described as knowledgeable about products and services, helping customers make informed decisions.
Mixed Experiences
While many reviews were positive, there were also complaints about poor customer service experiences, particularly regarding hidden fees and unhelpful staff.
- COcesar Oviedo3 days ago5.0Very good people taking great care of the customers
- WPWilliam Pope4 days ago5.0Excellent customer service, very friendly and efficient!
- BYBob Yang6 days ago5.0Ron was very patient and super detailed oriented. Highly recommend Ron if you visit.!!!
- ALAndy LNov 15, 20255.0I spent well over three hours with customer service on the phone, eventually they told me just to go to a local store. The first Verizon store I went to could not help me, and I made a final attempt at this store and within two minutes the sales person was able to fix the issue. Highly recommend
- RJRichard JamisonNov 10, 20254.0For this phone for my dad the guy was good. There’s some stuff I wish were easier.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location at 125 Ellington Blvd in Gaithersburg?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does this Verizon store offer in-store pickup services?
Yes, the Verizon store offers in-store pickup for your convenience.
Is the Verizon store at 125 Ellington Blvd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What types of payment does the Verizon store accept?
The store accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Can I get my device repaired at this Verizon location?
Yes, the store offers service repair for devices.
Does this Verizon retail location provide Fios Home Internet services?
Yes, Fios Home Internet service is available at this Verizon location in Gaithersburg.
Are appointments required to visit the Verizon store at 125 Ellington Blvd?
No, appointments are not required; customers can visit the store during business hours without scheduling ahead.
Is there a nearby salon where I can get beauty treatments before or after visiting Verizon?
Yes, Lemer Salon & Spa and Paul Mitchell Salon are nearby beauty salons where you can enjoy treatments before or after your Verizon visit.
What dining options are available near the Verizon store for a meal or snack?
Nearby restaurants include Spicelife Indian Fare, Smashburger, Ted's Montana Grill, Fazoli's, and BurgerIM Gaithersburg, offering a variety of cuisines to complement your visit.
Are there any nearby locations for health and wellness services close to Verizon in Gaithersburg?
Yes, Adventist HealthCare Rehabilitation, Crown Dental, V Eye P Eyecare, and The Woodhouse Day Spa provide health and wellness services nearby for your convenience.