Business Details
About
Cell Phone StoreTCC
TCC Denton, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 14 Denton Plaza.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
610 reviews
5 stars
567
4 stars
13
3 stars8
2 stars1
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Michael received numerous accolades for his exceptional customer service, being described as patient, knowledgeable, and helpful.
Staff Performance
Multiple reviews highlighted the professionalism and dedication of staff members like Michael, Marques, and Erin, who went above and beyond to assist customers.
Store Experience
Customers appreciated the spacious and organized store environment, which contributed to a relaxed shopping experience.
Fraud Concerns
One review raised serious concerns about unauthorized charges and poor customer support, indicating a significant issue with trust and service response.
- DDDebby Drinnon5 days ago5.0Got a chance to work with Michael today and he was absolutely awesome. Customer service was 1000%
- GFGene Flippo5 days ago5.0Michael was awesome today. We came in to get a great deal and he made that happen. The store was very clean. Thank you Michael for your wonderful customer service
- BGBilly GriffithJan 2, 20265.0Michael was absolutely great today. Service was top notch..Thank you
- ISIra ShortDec 28, 20255.0Today I came in to get a sim card. Talked to Michael an ended up get a new free phone. He made everything so smooth and easy for me. I would definitely recommend Michael as someone to work with. He is Great!
- CPChristina PopperDec 23, 20251.0TCC is a scam and commits fraud. They commented under one of my negative reviews, I was given a number to call and an email address to email. No one picks up the phone and when they do they keep you on hold for over a hour. No one answers any emails. Top level management will not respond. Please do not trust this company, they charged my bank account over $500 without my authorization and signed documents for me without my consent. Their employees are not trained on how to be customer service friendly. Extremely unprofessional and a fraud of a company. Do not allow them access to your Verizon account as mine was hacked by the representative that helped me. The regional manager of this store texted me and offered to help but once I responded he would not text me back. This company is a joke and will brush you off even though they stole from you and committed fraud. Thanks for your “help” Zach Hess you along with the rest of your colleagues are absolutely disgusting to do this to people especially during the holidays.
Frequently Asked Questions About Verizon
What services does TCC Denton offer as a Verizon authorized retailer?
TCC Denton offers smartphones, tablets, Verizon home internet, award-winning customer service, and more, all with Verizon network coverage including 5G service for consumers and businesses.
What are the store hours for the Verizon location at 14 Denton Plaza?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at TCC Denton?
TCC Denton offers devices from Apple, Samsung, Motorola, LG, HTC, and Google.
Does the Verizon authorized retailer in Denton offer in-store and curbside pickup?
Yes, TCC Denton provides both in-store pickup and curbside pickup options.
How can I schedule an appointment or pickup for my Verizon service or device at TCC Denton?
You can schedule an appointment or pickup through their appointment page at https://www.tccrocks.com/appointments/.
Are there any special protection plans available for mobile devices at TCC Denton?
Yes, they offer Total Mobile Protection and Verizon Protect plans to help keep your devices covered.
What nearby places can I visit before or after shopping at TCC Denton?
You can visit nearby places like Starbucks for coffee, the YMCA for fitness activities, or Lupe's Denton Pizza for a meal after your visit.
Is there a nearby urgent care center close to the Verizon store at 14 Denton Plaza?
Yes, University of Maryland Urgent Care Denton and ChoiceOne Urgent Care are located nearby if you need medical services.
Where can I find pet services near the Verizon authorized retailer in Denton?
Vetco Vaccination Clinic and Petco are nearby locations offering pet grooming, training, and retail services.
What payment methods are accepted at TCC Denton?
TCC Denton accepts check and debit card payments.