Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at College Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
354 reviews
5 stars
190
4 stars
49
3 stars
22
2 stars
12
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising staff for their helpfulness and others reporting rude or dismissive behavior.
Staff Knowledge
Several reviews indicate a lack of knowledge among staff regarding Verizon policies and technical issues, leading to customer frustration.
Positive Experiences
Many customers highlighted specific employees who provided exceptional service, creating positive experiences that encouraged them to return.
Long Wait Times
Numerous reviews mention long wait times for service, contributing to customer dissatisfaction.
Store Environment
The store environment is generally described as friendly and welcoming, although some customers reported feeling ignored.
- SCSamual Crook2 days ago3.0CSR was both courteous and professional. In and out with no problem. Went to pick up my router for home internet.
- THTania Hernandez3 days ago5.0I just left this location and received the BEST customer service by the store manager!
- SLSusan Virginia LeeJan 1, 20261.0I have been coming to this particular corporate store to pay the landline/FiOS bill for approximately 24 months as my husband had passed in February 2024. He was the account holder for the landline/Fios. I am the Personal Representative of his Estate. Since February 2024, I have tried to get the Landline/FiOS account changed to my name as I now own our home and PAY the landline/Fios bill. I have spent the last 24 months getting the run around from the phone customer service and the staff at this store. I have been told by the staff at this store that I had to go to the Verizon store where one turns in the FiOS equipment to get the account changed to my name. The phone customer service is the same - a runaround! Told that I could talk to a manager at the corporate store and at least get the account number.No. When I speak to a store manager I am told 'we can't do that here' and then get told to 'call customer service or go to the store where you turn in the equipment' And the phone customer service tells me to speak to a corporate store manager!!! This has been going on for 24 LONG Months! I have my husband's death certificate, I have my Letter of Administration for his Estate..I would appreciate the Account number for the landline/FiOS account AND I would appreciate it if I could have MY name placed on the account since I am PAYING the landline/FiOS bill with MY credit card.. Thank you!
- KMKaris MorganDec 15, 20251.0Staff would barely look up to greet you, needed to activate an old phone until my replacement arrived. Flippantly dismissed me to call customer care or go up the street. No care or concern, after over 20 years as a customer I think it’s time to explore other options. Cause it’s clear loyalty means nothing to Verizon.
- DTDWAIN THOMASDec 11, 20255.0Nya did a wonderful job. I will definitely be back to this location.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in College Park?
The Verizon store in College Park is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon College Park store?
Yes, you can schedule an in-store appointment online or through the My Verizon app before visiting the College Park store for convenience.
What brands of smartphones does Verizon in College Park carry?
Verizon's College Park store offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What pickup and delivery options does Verizon College Park offer for online orders?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery (in select areas) when ordering online from Verizon College Park.
Does the Verizon College Park store provide services in languages other than English?
Yes, the Verizon College Park store offers services in both English and Spanish to better assist customers.
Which mobile plans and internet services are available at Verizon College Park?
Verizon College Park provides mobile plans, wireless internet plans, voice plans, and Fios internet plans to suit various customer needs.
Is there free Wi-Fi available at the Verizon College Park store?
Yes, the Verizon College Park store offers free Wi-Fi for customers while they shop or wait for service.
Are there nearby places where I can get a spa or beauty treatment before or after visiting Verizon College Park?
Yes, close to Verizon College Park are beauty and spa spots like Essential Day Spa and Design by Lia, where you can enjoy nail, hair, and beauty services.
Where can I find food and drinks near Verizon College Park?
Nearby dining options include Chipotle Mexican Grill, Buffalo Wild Wings, Potbelly Sandwich Shop, and Tropical Smoothie Cafe for a variety of meals and refreshments.
Are there any nearby stores related to electronics or vaping near Verizon College Park?
Yes, Kure CBD & Vape and AVAIL Vapor - College Park offer e-cigarettes and related products close to Verizon College Park, complementing your electronics shopping experience.