Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Catonsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
428 reviews
5 stars
204
4 stars
67
3 stars
43
2 stars
27
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, unprofessionalism, and lack of assistance.
Long Wait Times
Numerous reviews mentioned excessively long wait times for service, with some customers leaving without being helped.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, others had negative interactions, indicating inconsistency in service quality.
Management Issues
Several reviews highlighted problems with management, including rudeness and lack of accountability, leading to customer dissatisfaction.
Product Availability
Customers expressed frustration over the lack of available products and the inefficiency in handling orders and returns.
- YZyanlan Zeng6 days ago1.0I just became a customer and have been part of the plan for many days. I had to go to the store several times to get my phone working properly, which wasted a lot of my time. When I went to the store for help with my phone problem, they actually charged me to solve it. Are they crazy? It's unreasonable and infuriating. This is the first time I've encountered such service. No other phone company has ever done this. I really regret joining this phone company. It's so deceptive. I strongly advise against and will never recommend anyone to join it. I'm so so so angry.
- NWNathan WatersDec 23, 20255.0Tristan was great!
- TSThomas SmithDec 3, 20251.0Long long long long long lines filled with complaints...
- LPLdy PhilosophyNov 24, 20255.0Tristen was exceptionally Excellent. I came in confused & the process became a bit complicated. He was knowledgeable, patient & kind. He remained on top of my issue for 3 days until the dust settled & he alone cleared up the entire situation! Tristen is young but, he is definitely a Genius & a Gentleman. He has restored my faith in Customer Relations. He deserves a Huge Raise. I bought him madness & he was supportive & resolved every issue.
- SSSandraNov 19, 20251.0I.went to this store to purchase 3 pairs of rayban meta glasses as Christmas gifts. This was a mistake. Upon entry to the store not a single employee, and there were 4 said a word to me. After about 5 mins a young black gentleman asked what I was looking for and directed me. At no time did he get up. No employee helped us. The employees were too busy talking about an elderly woman who had just left. They were laughing at her and saying they were glad she was gone because she was stupid and smelled bad. I was offended for her. Pick anywhere else, I'm going to t mobile
Frequently Asked Questions About Verizon
What are the main products and services offered at the Verizon Catonsville store?
The Verizon Catonsville store offers the latest 5G smartphones, mobile plans, wireless internet plans, voice plans, and Fios internet plans, along with business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon Catonsville?
Verizon Catonsville is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment or order online for pickup at the Verizon Catonsville store?
Yes, you can schedule an in-store appointment or place an online order for pickup. Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at Verizon Catonsville?
Verizon Catonsville accepts checks, debit cards, and mobile NFC payments; cash is not required.
Does Verizon Catonsville offer any repair services?
No, Verizon Catonsville does not offer service repair.
What major smartphone brands are available at Verizon Catonsville?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphones at Verizon Catonsville.
What nearby dining options are available near Verizon Catonsville?
Near Verizon Catonsville, you can enjoy various dining options including Kirkwood Pitbeef (barbecue and sandwiches), Sorrento's West (pizza and Italian-American cuisine), Man vs Pho (Vietnamese restaurant), McDonald's (fast food), Restaurante Las Lupitas (Mexican and Latin American), and 5th & Steaks (sandwich shop).
Are there hardware and home goods stores near Verizon Catonsville?
Yes, Harbor Freight Tools and Bassett Home Furnishings are nearby options for hardware, home and garden supplies, and retail furnishings.
What automotive services can I find near Verizon Catonsville?
Nearby automotive services include Sa Best Tires (tire dealer and repair), WOW Auto Body and Paint, Manik Mufflers, La Saga Auto, SA Tire, Can Auto Care, Jims Auto Repair and Body Work, and M&K Auto Detailing.
Is free Wi-Fi available at the Verizon Catonsville store?
Yes, Verizon Catonsville offers free Wi-Fi for customers.