Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderSatellite and Cable Television Sales and Installation Service
Cellular Sales is Bel Air’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
470 reviews
5 stars
415
4 stars
20
3 stars
11
2 stars6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, highlighting individuals like Justin, Ryan, and Gabby for their exceptional service.
Mixed Experiences
While some customers had positive interactions, others reported frustrating experiences, particularly with staff being unhelpful or dismissive.
Product Knowledge
Several reviews noted the staff's knowledge about products and plans, helping customers make informed decisions.
Long Wait Times
Some customers expressed dissatisfaction with long wait times and inefficient service during their visits.
Sales Tactics
There were complaints about aggressive sales tactics and unexpected charges, leading to feelings of being misled.
- YCYigit CaliskanOct 17, 20251.0I had one of the most frustrating, disrespectful, and disappointing experiences I’ve ever had with Verizon. Just three days after purchasing my iPhone 17 Pro, I noticed a screen issue and called this store 3–4 hours in advance to confirm everything before coming. I clearly asked if they had the phone in stock, if they could process an exchange, and what time they closed. They told me they had the device, they could handle the exchange, and that the store closed at 9 PM. I arrived at 8 PM, exactly one hour before closing. The moment I walked in, their faces dropped. Suddenly, everything they said on the phone didn’t matter anymore. They told me they “weren’t expecting me to come this late” and refused to help me because the process would “take too long.” I offered to do the iCloud backup myself to save them time. The employee agreed and started the process. He opened a sealed box, began transferring my line, took pictures of the IMEI, and processed the initial steps — then out of nowhere, after about 15–20 minutes, he told me to “go back to the store where I bought it” because he couldn’t finish the process. To make things worse, he spent around 40 minutes on the phone with customer service while I waited, only to tell me in the end that nothing could be done. I walked in with a defective phone and left with absolutely nothing resolved. No replacement. No explanation. No apology. Just rude behavior, wasted time, and complete disrespect. This employee was unbelievably rude — talking to me and my father like we were a problem rather than customers. His attitude was careless, dismissive, and honestly insulting. It felt like he was mocking us the entire time. I wasted my evening based on their own words over the phone. They had the stock. They confirmed the exchange. They started the process. And then they left me hanging with nothing. This level of service is unacceptable, especially from a company like Verizon. If this is how your staff treats paying customers who trusted your brand, then there is a serious problem that needs to be fixed.
- KBKimberly BarthOct 15, 20255.0I recently upgraded my phone at the Verizon Cellular Store in Rock Springs Shopping Center in Bel Air, MD. Gabby Weidner was excellent to work with. She took enormous time making sure no data was lost and fully set up my new phone. Excellent Experience.
- CHCatherine HackmanAug 16, 20255.0On Thursday I visited the Bel Air Verizon store and received excellent customer service from Andrew. Unfortunately, we were not able to complete the data transfer process to my new phone because my old phone was malfunctioning. We made a plan for me to see Andrew at the Rock Spring store to complete the data transfer process today. When I arrived, Andrew was helping another customer, but Justin stepped in to help me. I don't know who is doing the hiring for Verizon, but you are smashing it out of the park. Justin was so helpful, patient in working with my old phone (which was not having a better day today), and really personable. He made waiting through the transfer process a great experience. Highly recommend both the Bel Air and Rock Spring stores and especially Andrew and Justin. Fantastic customer service skills on display! Thank you, Justin, for being such great Verizon representative!
- LBLauren BMay 27, 20255.0I went in today to upgrade my phone. My sales rep was Kayla Foust and she was great! As soon as I walked in the building, she welcomed me and was eager to help. She walked me through the entire process and helped me determine what phone would be the best fit for me personally. She made the experience super easy and was so kind the entire time. She was very patient with all of my questions as well. If you need assistance with anything at this store I definitely recommend Kayla. Thanks again ☺️
- DQD e b b i e QNov 8, 20185.0Very friendly representative. Helped our every step of the way to describe a new phone. Went to The Avenue at White Marsh, the lady didn't want to he'll new at all. I would recommend this place.
Frequently Asked Questions About Verizon
Where is the Verizon store located in Bel Air?
The Verizon store is located at 1435a Rock Spring Rd, Bel Air, MD 21014.
What brands and devices can I find at this Verizon store?
You can shop for wireless devices from brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this Verizon store.
What are the operating hours of the Verizon store at 1435a Rock Spring Rd?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Do I need to make an appointment to visit the Verizon store?
No appointment is required; you can stop by the store or call to make an appointment if preferred.
Which Verizon services are available at the Cellular Sales location on Rock Spring Rd?
The store offers Verizon wireless plans, prepaid wireless, mobile hotspot devices, home internet services including Fios, smart car services like Hum, and home phone services.
Can I pick up my online order at the Verizon store or use curbside pickup?
Yes, the store offers both in-store pickup and curbside pickup services for your convenience.
What payment methods are accepted at this Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards for payment.
Are there any nearby dining options near the Verizon store at 1435a Rock Spring Rd?
Yes, nearby restaurants include Pizza Boli's, Jersey Mike's Subs, Kiyomi Japanese Restaurant, and Wild Tomato American Kitchen, perfect for grabbing a meal before or after your visit.
What nearby services can I use while visiting the Verizon store?
While at the Verizon store, you can also access nearby services such as Postal Solutions for shipping and printing, Shear Perfection Hair Studio or Classy Nails for beauty treatments, and Dogtopia of Bel Air for pet boarding.
Are there fitness or financial facilities near the Verizon store on Rock Spring Rd?
Yes, Planet Fitness gym is nearby for your workout needs, and there are financial services such as Bank of America and Coinme ATMs close to the store for convenient banking and currency exchange.