Verizon

3.7
626 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Bel Air for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2 Bel Air South Pkwy, Bel Air, MD
21015, United States

Hours

Reviews

3.7
402 reviews
5 stars
194
4 stars
75
3 stars
26
2 stars
19
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unhelpful.

Staff Knowledge

Several customers noted that staff members lacked knowledge about products and services, leading to frustration.

Store Experience

Customers reported long wait times and poor organization in the store, with some expressing dissatisfaction with the overall shopping experience.

Problem Resolution

While some customers had their issues resolved quickly and efficiently, others faced ongoing problems and felt their concerns were not adequately addressed.

Positive Interactions

A number of customers highlighted specific employees who provided excellent service, indicating that positive interactions can occur despite overall issues.
  • AH
    Andrew Hurd
    Nov 15, 2025
    5.0
    Mike was super helpful on a busy Saturday to make sure our simple trade in was processed quickly. Massively appreciate the help to get us in and out quickly.
  • TT
    T&G
    Oct 23, 2025
    5.0
    Aaron was very helpful and knowledgeable. Will definitely return when we purchase a new phone. The employees here are great.
  • MS
    Milagros Sambula
    Oct 5, 2025
    5.0
    Angel was the best! I’d give her a 12/10. I was having issues switching my provider, yet she kept me in conversation, she made sure I was doing fine, she was very friendly and very professional. Patient as well may I add. I was having some back and forth issues but she was super helpful. Please give her a raise! You feel her positive energy soon as you walk through the door! Thanks girl šŸ’•
  • RF
    Ra Fa
    Oct 2, 2025
    1.0
    Add your store number not corporate number so we can get local help over the phone.
  • LL
    larry locksmith
    Sep 30, 2025
    5.0
    Thanks to angle she saved my phone service today! Thank you again angel i appreciate it!!!!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Bel Air?

The Verizon store in Bel Air is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is the Verizon store in Bel Air located?

The store is located at 2 Bel Air South Pkwy, Bel Air, MD 21015, USA.