Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3 Mt Auburn St in Watertown, MA 02472
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
529 reviews
5 stars
465
4 stars
22
3 stars1
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Moses and Trayvon for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality, including long wait times, unhelpful staff, and unresolved problems.
Product Knowledge
Several reviews noted the staff's strong product knowledge, which helped customers make informed decisions about their purchases.
Store Management Issues
There were complaints about management and operational issues, including unprofessional behavior from staff and problems with order fulfillment.
- DJDaniel JacobsJan 3, 20265.0The young man who helped me was fabulous
- VSVee SDec 24, 20251.0Stay away do not do Business with them go to any other store but Watertown they over promise under deliver better go straight Russell Cellular DOES NOT CARE ABOUT THERE CUSTOMERS
- LSLorraine SeacristDec 11, 20255.0This Verizon has the most knowledgeable workers. I always go right to Verizon. If I have a problem with my cell phone within an hour, I’m back in business using it. It is truly a pleasure. The workers are Nice and knowledgeable. The Watertown office is a Great Verizon store
- HHHelen HutchinsonDec 3, 20255.0Friendly staff and great service, committed to getting you the best price for plan and phone. Heartily recommend!!
- AHArt HutchinsonDec 3, 20255.0The team very helpfully walked me through each step in the daunting process of getting a new phone up and running, getting me a much better deal than I expected trading in my old one.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Watertown?
You can find the latest Verizon Wireless phones, smartphones, tablets, accessories, smartwatches, and prepaid products at the Verizon store located at 3 Mount Auburn St, Watertown, MA.
What are the store hours for Russell Cellular in Watertown, MA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Which payment methods are accepted at the Verizon store at 3 Mount Auburn St?
The store accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Does Russell Cellular offer in-store pickup or delivery options?
Russell Cellular offers in-store pickup services; however, delivery services are not available.
Is the Verizon store in Watertown wheelchair accessible?
Yes, this location has a wheelchair accessible entrance to accommodate all customers.
How can I contact the Russell Cellular Verizon store in Watertown?
You can reach the store by phone at +1 617-744-6669 or email them at watertown.ma@russellcellular.com.
What nearby restaurants can I visit before or after shopping at Russell Cellular in Watertown?
Nearby dining options include Sichuan Cuisine for Chinese food, Panera Bread for pastries and sandwiches, and Jimmy John's for fast food subs, all within walking distance.
Are there any beauty or wellness services near the Verizon store at 3 Mount Auburn St?
Yes, you can visit nearby salons like Blink Nails - Lashes, Supercuts, Belleza Hair Studio, and wellness centers such as Charles River Zen and Boston Massage and CranioSacral Therapy.
What other mobile phone stores are located near Russell Cellular in Watertown?
Nearby mobile phone stores include Verizon Authorized Retailer - IM Wireless and Michael Computer Repair & Tech Services, offering additional options for your cellular needs.
What type of services does Russell Cellular specialize in besides selling phones?
Apart from selling devices, Russell Cellular specializes in account analysis to help optimize your wireless service plan.