Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
259 reviews
5 stars
127
4 stars
50
3 stars
23
2 stars
15
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rude or unhelpful staff.
Service Speed
Customers frequently mentioned slow service, with long wait times and delays in assistance.
Staff Knowledge
There were mixed reviews on staff knowledge, with some customers praising helpful and knowledgeable employees, while others reported incompetence.
Store Management
Several reviews criticized the management and overall store organization, indicating a lack of professionalism and proper training.
Positive Experiences
Despite the negative feedback, some customers reported excellent service and helpful staff, indicating that experiences can vary significantly.
- AGAnderson GuzmanSep 14, 20251.0As a verizon costumer out of all other stores i’ve been in the past this one is the one with the worst costumer service ever, horrible employees attitude, not a thank you and they didn’t even have a bag for things we bought there. I gave 1 star because there is not a 0 option and even that is too much 👎🏻👎🏻👎🏻👎🏻
- LKLucas KamoenAug 31, 20251.0Worst experience I’ve ever had with a Verizon. It seemed like they had no idea what they were doing. Bought a new phone and they couldn’t set it up for me. Snarky attitudes and careless for their customers. I took my phone to a different verizon and they knew exactly what to do. If I could give this place 0 stars I would. NEVER GO HERE!
- LALoretta AllisonAug 13, 20253.0Slowest service. Just needed to quick purchase a charger, decided it wasn't worth the wait. Took 10 minutes to even acknowledge I was a customer.
- LDLisa DeeJul 12, 20174.0they are decent i'd recommend
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Springfield?
The Verizon store in Springfield is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What types of products does the Verizon Springfield store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for in-store service at Verizon Springfield?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What are the options for receiving my online orders from Verizon Springfield?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon Springfield store accept different payment methods?
Yes, they accept pay by check, debit card, mobile NFC payments, and do not require cash only.
Which languages are supported by the Verizon store staff in Springfield?
Verizon Springfield provides services in both English and Spanish to assist customers.
Are there any nearby places where I can eat after visiting Verizon Springfield?
Yes, nearby dining options include Ruby Tuesday, Red Crab Juicy Seafood, Frontera Grill Springfield, Olive Garden Italian Restaurant, Kirin Asian BBQ and Hot Pot, and Golden Corral Buffet & Grill.
What nearby transit or services can help me find the Verizon store easily?
Nearby places such as U-Haul for vehicle rentals and TD Bank ATM locations can help facilitate your visit to Verizon Springfield. Additionally, T-Mobile is nearby if you want to compare offers.
Any shopping centers close to Verizon Springfield for a convenient trip?
Marshall's Boston-Parker Plaza and Marshalls department stores are close by, offering you a chance to shop for clothing and other items before or after your Verizon visit.
Does Verizon Springfield provide business-related wireless services?
Yes, Verizon offers business cell phones, business mobile hotspots, tablets, laptops, and provides mobile plans, wireless internet plans, and voice plans for business needs.