Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA South Hadley Animal Hospital
511 Newton Street, South Hadley, MA
01075, United States
Hours
Reviews
4.4
317 reviews
5 stars
230
4 stars
37
3 stars
11
2 stars
10
1 star
29
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and understanding during difficult times, especially regarding end-of-life decisions for pets.
Staff Attitude
Feedback indicated a mix of experiences with staff, with some customers noting unprofessional behavior from receptionists and office staff, while others highlighted the kindness of the veterinary team.
Appointment Availability
Numerous reviews expressed frustration over long wait times for appointments, particularly for urgent cases, with some customers feeling their pets were not prioritized.
Cost Transparency
Several customers reported dissatisfaction with hidden fees and unexpected costs, leading to concerns about transparency in pricing.
Overall Experience
While many customers appreciated the quality of medical care, there were significant concerns regarding customer service and appointment scheduling.
- DDdanielleNov 22, 20251.0I had a guinea pig that had something wrong with her. She was peeing orange and her belly got round and hard. Being limited on where i can go for guinea pigs, i called for an appointment and was told the next available was a month away. Unfortunately my sweet girl didnt make it to her appointment date. She passed the other day in my arms. I never heard of a place that books so far out for a sick animal. That's ridiculous.
- NSNina S.Oct 12, 20254.0The vets are great, the people at the front desk not so much, almost like they don't want to be there. The only issue I have is that one they sneaked a $400 tests without my consent when they already had given me the estimate, instead of $800 I paid around $1300
- NTNancy TOct 7, 20255.0Yesterday we had to take our beloved little girl Izzy, a beautiful cat, to the vet. She was 16 and rapidly declining. Although we knew what must be done- it is never easy. Dr Brian, Eileen, Nicole, and the entire staff were remarkable. Dr Brian was amazing, his compassion and understanding of our decision calmed us and helped us through this most difficult time. It seemed to us that he was giving us all the time we needed and answered all questions with respect. I would not hesitate to recommend this office to anyone seeking pet care. Kindness today is so often difficult to find. We are so very appreciative of how quickly we were seen and the compassion that was shown to us and Izzy. Thank you all for being such wonderful people.
- JSJezell SzadyAug 29, 20251.0Brought my cat here for an appt waited for bout 20-30 min while everyone standing around laughing talking about going to the big e. Finally got to a room and they couldn’t let her be seen because they were trying to add more things to her appt that costed alot. Then told me after 10 min of going in and out of the room they couldn’t see her because they were closing. Left and everyone was standing around on their phones. THEY DONT CARE
- ENErica NoelAug 14, 20251.0We have three different critters that go to VCA, well they used to. We had a cat that had a rear paw injury we thought that he broke his leg. We called them at 9:30 in the morning but they couldn't schedule him for 4 days we ended up taking him to emergency vet. Today we had a dog literally seizing when we called them they said that they closed in 10 minutes and to go to West Springfield we literally live less than 1 minute away and we ended up going 30 minutes away to have a emergency vet. If you love your pets that you love your children this is not the place for them.
Frequently Asked Questions About VCA South Hadley Animal Hospital
What are the operating hours of VCA South Hadley Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 4:00 PM. It is closed on Sundays.
What types of animals does VCA South Hadley Animal Hospital treat?
They provide care for a variety of animals including aviaries, cats, dogs, exotics, fish, pocket pets, rabbits, and reptiles.
What veterinary services are available at VCA South Hadley Animal Hospital?
The hospital offers services such as advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, flea and tick control, general care, heartworm treatment, internal medicine, prescriptions, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Is VCA South Hadley Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA South Hadley Animal Hospital located?
It is located at 511 Newton Street, South Hadley, MA 01075, United States.
Does VCA South Hadley Animal Hospital offer any special first-time visitor promotions?
Yes, new clients can click for a Free First Exam coupon available through their website.
How can I contact VCA South Hadley Animal Hospital?
You can reach them by phone at +1 413-539-9868 or +1 413-561-7498, or visit their website at https://vcahospitals.com/south-hadley.
What nearby places can I visit when coming to VCA South Hadley Animal Hospital?
Nearby places include Cumberland Farms for convenient gas and coffee, Min Min Kitchen for Chinese cuisine, Dunkin Donuts for coffee and breakfast, and Dollar General for discount shopping.
Are there any nearby transit or ATM facilities for convenience near VCA South Hadley Animal Hospital?
Yes, Coin Cloud Bitcoin ATM and Citizens ATM are close by to assist with your cash needs.
What other services or businesses are located near VCA South Hadley Animal Hospital that I might visit?
Nearby, you can find services such as Cuts Plus beauty salon, Rocky's Ace Hardware for retail needs, and Newton Street Dental for dental care.