Verizon

Reviews

• VP

  Veronica Pickering

  5 days ago
  2.0
  I went with a friend who needed help with a new phone. The gentleman who helped her was dismissive about her concerns even telling her that women our age,we are in our 70's just don't get it. We left very unhappy with the experience.
• AR

  Ana Rocha

  Nov 13, 2025
  3.0
  It's definitely completely lost it's user friendliness. The store feels sterile, with limited displays and limited price points. I didn't feel comfortable in there.
• JK

  John Kaiser

  Nov 3, 2025
  1.0
  Horrible place. My mom recently switched from T-Mobile to Verizon along with switching to a Apple I phone. She went in yesterday Nov 2nd and spoke with a male associate. The I phone is all new to my mom and this associate told my mom that old people dont like change and that all phones Apple, Google and Samsung are basically the same. Wouldn't let my mom get a word in and also said, dont tell me, I know what I'm talking about. My mom left so upset. I cant believe that Verizon would have such horrible customer service. Especially towards a elderly person. I told my mom that she needs to drop Verizon and go back to T-Mobile
• MK

  Mark Lindenberg (Knobbie)

  Oct 21, 2025
  1.0
  I've been a Verizon customer for over 20 years. I have 10 phones on my account. In March Verizon gave me $1,000 towards my old phone and I got a new s25 with the deal that it included a free tablet and free watch. The account is on my wife's name and there wasn't enough money on the account to have the free tablet or watch. The salesman sold me the phone first then told me this. He said that it was no big deal just to come back in a couple months and when the account had more money showing I could get the tablet. A couple months later I came back and he said there wasn't enough space to hold the tablet on the account. Then a few months ago I checked back and they said there was only $92 room on the account. My stepdaughter recently paid off her phone and paid over $500 on her phone and there was room on the account. Today they told me that that deal only was good for 30 days. I have never had any other trouble except for this with Verizon. The outright lied to me for months. There is no value in having an account a long time or no matter how big the account is. To Verizon you're still a number. I thought Verizon was a great company before and now I'm doubting. It's kind of a sad day it's not about the money it's about the dishonesty. I probably would think twice about being a Verizon customer again.
• MD

  Mary Dandrea

  Oct 13, 2025
  5.0
  Ashton went above and beyond to help me get my new phone straightened out. They actually care about the person and are there to help you.

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