Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Peabody for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
214 reviews
5 stars
94
4 stars
31
3 stars
13
2 stars
13
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with some staff being dismissive or unhelpful.
Appointment Issues
Customers frequently mentioned the need for appointments, often leading to frustration when they were unable to receive assistance without one.
Mixed Experiences
While some customers praised specific staff members for their helpfulness, others had negative experiences, indicating inconsistency in service quality.
Store Management
Several reviews criticized the management style and attitude of staff, suggesting a lack of training and professionalism.
- JWJuliette WheelerDec 31, 20251.0Let me start off by saying my family had been a Verizon customer for over 17 years. Our account is FULL of watches, iPads, phones, hotspots….you name it. I took my mom to purchase a new Samsung watch on December 29. They told us we had to make an appointment (to buy a product? At a store?) and that the soonest time they had available was 2 PM on December 31. Ok, great. I arrived 10 minutes early and checked in. I wasn’t greeted by anyone, which is fine. Two other people checked in ahead of me, who got taken care of. My mom arrived shortly after. There were three representatives, one older lady, messy blonde/gray hair, oversized sweatshirt, and two gentlemen. We waited until 2:24. One of the gentleman finished with his customer and went to the back. The older lady came out and my mom approached her to ask when we were able to be helped. She immediately said that it would be another 30 minutes until we were seen because she didn’t have another rep. My mom asked if she herself could help us and she said no, that she was working on something that another customer had asked for earlier in the day. My mom said that she saw another rep that had just finished, and the lady said she pulled him from the floor. We were extremely disappointed and were told “that’s just how it works.” She got standoffish and snippy immediately and refused to make eye contact with us, only hiding behind her computer. Do NOT visit this location, seriously, go to any other one. THIS IS A CORPORATE LOCATION. If you’re not interested in buying new phones and adding to their metrics, they’ll treat you like dirt. Go to an authorized retailer, we had great luck at the Middleton location.
- JWJim WardDec 31, 20251.0Cathleen the manager is a nightmare. Will not provide full name for a complaint nor provide her manager’s name. The experience and she wants to blame the business customer is outrageous. Run!
- ADAllison DolanDec 16, 20254.0I learned the hard way I should have called ahead for an appointment; the next available was 2 days off.
- MRMichelle RhoadesDec 16, 20251.0They dont answer their phone! On Friday I was told to come into the store to do an upgrade and then when I went in on Monday they told me they cant help me and that I needed to make an apt. I had already placed an upgrade order and they werent able to fill it
- CSCarrie SundeNov 22, 20255.0Definitely make an appointment before you go to the Verizon store because there's usually a wait time if you don't have an appointment. The staff here were actually really friendly and super helpful. Despite having to wait a little bit. I got the help and assistance I needed. Avoid the stress and make an appointment!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Peabody, MA?
The Verizon store in Peabody is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Peabody?
Yes, you can schedule an in-store appointments via the My Verizon app or the Verizon website for the Peabody location.
What mobile brands are available at the Verizon Peabody store?
The Verizon store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Peabody offer pickup and delivery services?
Yes, Verizon Peabody provides in-store pickup, curbside pickup, free 2-day shipping, express locker pickup, and same-day delivery in select areas.
What products and services does Verizon Peabody offer?
They offer mobile plans, wireless internet plans, voice plans, Fios internet, business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Peabody?
You can pay by check, debit card, and mobile NFC payments; cash is not required.
Does Verizon Peabody have free Wi-Fi available in the store?
Yes, Verizon Peabody offers free Wi-Fi for customers inside the store.
Which nearby places of interest can I visit before or after shopping at Verizon Peabody?
Nearby, you can visit Mattress Firm for furniture, Tennessee's Real BBQ for dining, or stop by Dunkin' for coffee and donuts.
Are there convenient transport or travel services near Verizon Peabody?
Yes, Enterprise Rent-A-Car and Hertz car rental agencies are nearby, which can help with travel needs after your visit.
What nearby services can help if I need automotive or repair assistance around Verizon Peabody?
Nearby automotive services include Auto Choice of Peabody for car sales and parts, Auto Body Clinic for repairs, Modern Auto Glass for glass repair, and Maddy's Car Wash for auto detailing.