Verizon

3.6
517 reviews
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Business Details

888 Eastern Ave, Malden, MA
02148, United States
(781) 338-9450
https://www.russellcellular.com/store-locations/malden-ma-app
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 361 Main St in Malden, MA 02148

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
888 Eastern Ave, Malden, MA
02148, United States

Hours

Reviews

3.7
508 reviews
5 stars
297
4 stars
44
3 stars
16
2 stars
17
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.

Hidden Fees

Multiple reviews mention unexpected fees and charges that were not clearly communicated, leading to customer dissatisfaction.

Store Environment

Customers noted issues with the store's cleanliness and atmosphere, including discomfort due to heat and disorganization.

Misleading Promotions

Several customers reported being misled about promotions and trade-in values, resulting in higher than expected bills.

Return Issues

Customers experienced difficulties with returns, including being denied returns and complications with refunds.
  • GD
    Gail Dorazio
    Nov 13, 2025
    5.0
    Went into Verizon today for a phone issue James , waited on me was a great help very friendly and professional. I will definitely go back to this location .
  • GG
    Giovanna
    Oct 15, 2025
    1.0
    100% understand there are logistics and that things are not always as simple as they seem to customers and there are ladders to get resolutions. Sometimes there really isn't much the person you're talking to can actually do and there's people who take things out on them unfairly and/or out of ignorance. But, the least expected is that even if they can't do much to help the given situation, they would hold basic customer service skills instead of making the whole situation so much more stressful for the customer. The lady at the counter today 10/15/25 at 6 PM was incredibly rude and lacked effort. I'm an empathetic and kind person, it's not easy for me to criticize, but this really got the best of me because I know that I would've done better if I were in their shoes, even if logistically, and as an employee I was totally powerless about the situation. I submitted a refund request for the device I purchased and also closed the line. I will be switching back to T-Mobile!
  • ML
    mauro lucio pereira leite
    Oct 7, 2025
    1.0
    I wanted to put 0 but I couldn't. I completed a protective skin for my 17pro max after 3 days the whole edge gave air. I went back to them to give me a return because I paid $39 dollars and they said there was no way and she was very rude. I insisted but she didn't want to help me, so I left that shitty product with her and she left $39 dollars 🤬
  • RR
    Robert Rosenthal
    Oct 7, 2025
    5.0
    Great friendly helpful service. Just needed wifi router extender and support and prompt service was pitch perfect
  • FU
    Ferhat UTER
    Sep 24, 2025
    1.0
    I told the her working here that there was a problem with my Verizon line.And she told me to call Verozin. That's just what she did.
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Frequently Asked Questions About Verizon

What products and brands does Russell Cellular in Malden offer?

Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG including smartphones, tablets, accessories, smartwatches, and prepaid options.

What are the store hours for the Verizon Authorized Retailer at 888 Eastern Ave, Malden?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.