Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 435 Winthrop Ave in North Andover, MA 01843
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
444 reviews
5 stars
406
4 stars
11
3 stars6
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and professional, particularly highlighting Erick and Nilson.
Efficiency
Customers frequently noted quick service and efficient problem resolution, often completing transactions in under 30 minutes.
Product Knowledge
Staff demonstrated strong knowledge about products and services, helping customers find the best deals and solutions.
Positive Experiences
Overall, customers reported positive experiences, with many expressing gratitude for the assistance received during stressful situations.
Mixed Reviews
Some customers had negative experiences, particularly regarding service limitations for contract holders and issues with billing.
- CCCatrina Cattan2 days ago5.0They did an amazing job handling my issues and very welcoming
- APAlvaro Perez5 days ago5.0The sales rep was very helpful and took care of my needs
- VDvirginia Dearman5 days ago5.0Best service I have ever got
- NANick AveryOct 30, 20255.0Switched to Verizon today and the process could not have been any easier. Staff were friendly, professional, and efficient. Great first impression to start off with my new wireless carrier.
- PYPatti YoungOct 24, 20255.0My visit to Verizon, NA was brought on by a very stressful time due to a broken phone and a new account. I was met with patient understanding and professionalism. Erick, in particular took his time to find solutions to retrieve all my information from my old phone and transfer to my new one. I was, and still am, quite grateful. I would highly recommend both Verizon, NA and Erick!
Frequently Asked Questions About Verizon
What brands of mobile phones and devices does Russell Cellular offer at its Lawrence, MA location?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG at their 435 Winthrop Ave location in Lawrence, MA.
What are the store hours for the Verizon authorized retailer in Lawrence, MA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Russell Cellular in Lawrence, MA provide in-store pickup options?
Yes, the store offers in-store pickup services for customers.
What types of wireless services are available at Russell Cellular?
They provide wireless service, mobile service, home phone service, home internet, and Fios Home Internet.
What payment options are accepted at the Verizon store in Lawrence?
The store accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Russell Cellular store at 435 Winthrop Ave wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What is the contact email for the Verizon authorized retailer in Lawrence, MA?
You can contact them via email at lawrence.ma@app.russellcellular.com.
Which nearby places can customers visit after shopping at Russell Cellular?
Customers can enjoy nearby places such as Boston Market, The Vitamin Shoppe, and Kohl's for dining and shopping after their visit.
Are there other mobile phone stores near the Russell Cellular Lawrence location?
Yes, nearby mobile phone stores include Verizon and AT&T Store, which can be convenient alternatives or complementary stops for customers.
Where can customers access banking services near Russell Cellular in Lawrence?
Brookline Bank and TD Bank ATM are located nearby for customers who need banking or ATM services.