Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 435 Winthrop Ave in North Andover, MA 01843
Many customers praised the staff for being knowledgeable, helpful, and professional, particularly highlighting Erick and Nilson.
Efficiency
Customers frequently noted quick service and efficient problem resolution, often completing transactions in under 30 minutes.
Product Knowledge
Staff demonstrated strong knowledge about products and services, helping customers find the best deals and solutions.
Positive Experiences
Overall, customers reported positive experiences, with many expressing gratitude for the assistance received during stressful situations.
Mixed Reviews
Some customers had negative experiences, particularly regarding service limitations for contract holders and issues with billing.
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Catrina Cattan
2 days ago
5.0
They did an amazing job handling my issues and very welcoming
AP
Alvaro Perez
5 days ago
5.0
The sales rep was very helpful and took care of my needs
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virginia Dearman
5 days ago
5.0
Best service I have ever got
NA
Nick Avery
Oct 30, 2025
5.0
Switched to Verizon today and the process could not have been any easier. Staff were friendly, professional, and efficient. Great first impression to start off with my new wireless carrier.
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Patti Young
Oct 24, 2025
5.0
My visit to Verizon, NA was brought on by a very stressful time due to a broken phone and a new account. I was met with patient understanding and professionalism. Erick, in particular took his time to find solutions to retrieve all my information from my old phone and transfer to my new one. I was, and still am, quite grateful. I would highly recommend both Verizon, NA and Erick!