Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Framingham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
337 reviews
5 stars
163
4 stars
36
3 stars
29
2 stars
25
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Long Wait Times
Many customers reported excessive wait times in-store, often leading to frustration and dissatisfaction.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics and unauthorized charges, leading to a lack of trust in the store's practices.
Product Availability
Customers frequently noted issues with product availability and order fulfillment, including delays and cancellations.
Mixed Experiences
While some customers had positive experiences with specific employees, many others reported negative interactions, suggesting a lack of consistent training and service standards.
- MMmarcelo marquesNov 16, 20251.0Lots of hidden fees, be aware!
- BLBon LundOct 25, 20251.0I was using T-Mobile for my cell phone. I have my Verizon internet and thought that I could get a bundle with getting a phone at Verizon. The staff were not helpful at all. Their customer service by phone is even worse than dealing with the people at the store. I have spent well over 6 hours trying to cancel my Verizon cell phone. I did this because I was currently with T-Mobile and they were fabulous, so I went back to t-mobile. Getting my phone from them was easy. The stamp store as well as their customer service are top-notch. It was a lesson learned. I would never go to Verizon for anything else. I will also be changing my internet from Verizon to T-Mobile.
- JMJeffrey MerloniOct 23, 20255.0Great service from Derrick. This is the only place I’ve been rude in public in my life in the past l and he gave great customer service. I work in restaurants and that shit is very much appreciated.
- JMJohn MedeirosOct 22, 20251.0Really bad customer service. I ordered the new Iphone 17 Pro Max back on September 22nd, after the website said it was in stock then at the store I was told it wasn't in stock and I had to order it. Fine, I understand that the new phone just came out. I was then told that my phone would ship no later than October 3rd. Nothing on my order was updating so I assumed everything was fine and my phone had shipped. 5 business days later still no phone so we call back and get told that the phone is on back order with no estimated shipping date. Then October 16th we call back and get told that the phone should arrive at my house on October 23rd. Then yesterday the 21st we call to double check that the phone will be delivered the 23rd to make sure that we have someone home who can sign for it only to find out that my phone got "stuck in the queue" and the order never processed so it won't be here when they told us it would be. They then said my only 2 options where to cancel the order or to re process the order and the phone would ship on November 7th. What terrible customer service, yes I was waved of the initial upfront payment but now I have to wait another 2 and a half weeks for my phone to even ship, over a month after it was supposed to ship. Not once did someone reach out to let us know that the shipping has been delayed or if there was any issues with the order. We had to call 3 times before we even got a real answer from anyone. As well the app never even updated to tell us the shipping was delayed. As of this morning my phone is still expected to ship on October 3rd.
- SSSH-USAAug 30, 20255.0Just wanted to give a great review for this gentleman named Femi and the store for taking care of me in a very professional and respectful way. Many thanks gor everything. Highly recommend!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Framingham?
The Verizon store in Framingham is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones does Verizon Framingham offer?
Verizon Framingham offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also carries brands such as Motorola, Kyocera, and TCL.
What types of services are available at Verizon Framingham?
Verizon Framingham offers mobile plans, wireless internet plans, voice plans, and Fios internet plans suitable for personal and business use.
Can I schedule an appointment or order online for Verizon Framingham?
Yes, you can schedule an in-store appointment or place online orders for pickup or delivery through Verizon's website.
What pickup and delivery options does Verizon Framingham provide?
Verizon Framingham provides in-store pickup, curbside pickup, free 2-day shipping, express locker pickup, and same-day delivery in select areas.
What payment methods are accepted at Verizon Framingham?
Verizon Framingham accepts payments via check, debit card, and mobile NFC payments; cash is not required.
Is there free Wi-Fi available at Verizon Framingham?
Yes, Verizon Framingham offers free Wi-Fi to customers during their visit.
What nearby restaurants can I visit before or after shopping at Verizon Framingham?
Nearby restaurants include Ken's Steak House, Uno Pizzeria & Grill, Olive Garden Italian Restaurant, BJ's Restaurant & Brewhouse, Chili's Grill & Bar, and The British Beer Company.
Are there any nearby hotels if I need accommodation near Verizon Framingham?
Yes, there are several nearby hotels including Monticello Inn, Aloft Framingham, and Best Western Framingham for your convenience.
Where can I find other electronics or mobile phone stores near Verizon Framingham?
Nearby electronics and mobile phone stores include another Verizon location, Sprint Store, and Verizon Business Services, providing additional options for your tech needs.