Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Falmouth, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
304 reviews
5 stars
243
4 stars
21
3 stars4
2 stars4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Customers frequently praised the staff for being knowledgeable, helpful, and professional in assisting with their needs.
Customer Service
Overall, the customer service experience was highlighted positively, with many reviews mentioning friendly and attentive service.
Mixed Experiences
While many customers had great experiences, some reported issues with misinformation regarding plans and services, leading to frustration.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
Wait Times
Some customers noted long wait times before being assisted, which detracted from their overall experience.
- KSKEVIN SCANNELLDec 17, 20254.0All I can say is thank god they have AJ. He is a very smart, professional and personable. The other two who were in the store could not have been more useless. AJ handled all of the customers in the store while the others did absolutely nothing. Thank you!!
- NRNora RichardsNov 30, 20254.0Sales person was very helpful, high chairs were very uncomfortable.
- GCGale ChizinskiNov 8, 20255.0Good friendly attentive service. Thank AJ!
- KMKen McNeillNov 3, 20255.0It was a very good experience , John was very very helpful , I'm up there in age and he really went out of his way for me
- TTTim ThomasOct 8, 20251.0I was out of town and was having issues with my phone and I went into the store to see if they could help. A gentleman assisted me and was very helpful in getting the issue resolved. I offered to pay for their help, but they stated that it was not needed. After he was done he went back and his manager came out and looked up my account and basically started to review the acct and told me he could save me money blah blah blah. I stated i was there just to get my phone looked at and fixed, and he stated that he could reduce my bill by 30.00 month, no changes to my plan and everything would stay the same except I would have one additional line that would show up on the bill but that the charges total charges would stay the same, and my bill would be 30 dollars less. WRONG. Got home the next day and looked up my account. It showed that by next bill was going to be 70 dollars higher. I was being charged 40 dollars for changing plan, which was not mentioned, and then the 35 dollars for the 4th phone. The month following the bill would be 186 which reflected a reduced rate for the existing 3 phones but it also was charging me for the 4th phone that I DID NOT NEED OR WANT. BAIT AND SWITCH!! I spent the next hour on the phone and was able to get all the charges removed, including the 4th not needed phone, off the bill and was also given a reduce rate for the next year. So now my bill is 50 dollars a month cheaper that what I was paying originally, which is nice, but it was BS for having to go thru this process. BAIT AND SWITCH!!
Frequently Asked Questions About Verizon
What types of products are available at Verizon in Falmouth, MA?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, mobile broadband, and device protection.
What services can I get at the Verizon store in Falmouth?
The store provides new lines, upgrades, new devices, accessories, and Fios Home Internet services.
What are the store hours for Verizon in Falmouth?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Verizon Falmouth offer in-store pickup?
Yes, in-store pickup is available at the Falmouth location.
Which payment methods are accepted at Verizon in Falmouth?
They accept American Express, Discover, Mastercard, Visa, cash, and mobile payments such as Apple Pay, Samsung Pay, and Android Pay.
Is there free Wi-Fi available at Verizon in Falmouth?
Yes, free Wi-Fi is available for customers at the store.
Where is Verizon in Falmouth located?
The Verizon store is located at 31 Davis Straits, Falmouth, Massachusetts, 02540.
What nearby places can I visit when I go to Verizon in Falmouth?
Nearby places include Falmouth Plaza shopping center, Dollar Tree discount store, Petco pet store and groomer, Planet Fitness gym, and Starbucks coffee shop.
Can I combine a visit to Verizon with a workout session nearby?
Yes, Planet Fitness gym is close to Verizon in Falmouth, so you can conveniently stop by for fitness before or after your visit.
Are there pet care options near Verizon in Falmouth?
Yes, both Vetco Vaccination Clinic and Petco are nearby, offering veterinary services and pet grooming to complement your visit to Verizon.