Verizon

4.5
200 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Charlestown, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 19 Austin St.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
19 Austin St, Charlestown, MA
02129, United States

Hours

Reviews

4.5
196 reviews
5 stars
162
4 stars
12
3 stars
3
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly King, Jesse, and Michael, received high praise for their exceptional customer service, being described as helpful, knowledgeable, and friendly.

Efficiency

Customers frequently noted the quick and seamless service provided during phone upgrades and account changes, making the process easy and stress-free.

Knowledgeable Staff

Many reviews highlighted the staff's expertise and ability to explain technical details clearly, ensuring customers felt informed and supported.

Mixed Experiences

While most feedback was positive, some customers reported negative experiences related to service delays and unresolved issues, indicating inconsistency in service quality.

Store Environment

The store atmosphere was generally described as welcoming and friendly, contributing to a positive shopping experience.
  • OM
    Olivia St. Martin
    4 days ago
    5.0
    This store has excellent customer service. I've been here twice now and both times King was incredibly helpful; first with an internet/wifi situation and then with setting up my new phone. He's not only knowledgeable and efficient, but super personable and friendly as well. Thanks King!
  • GD
    Garrett Dyson
    Nov 14, 2025
    5.0
    Amira helped me out a week ago get my new iPhone 17 Pro. The process was the smoothest I’ve ever had when getting a new phone - it was painless and the entire staff is very personable and friendly!
  • BN
    Beth Noyes
    Nov 5, 2025
    5.0
    Amira was very helpful getting my new iphone pro 17! She helped me pick out the best phone and coverage plan for my needs. Highly recommend!!!
  • BU
    Benjamin Urbelis
    Nov 3, 2025
    5.0
    Amira was fantastic. She helped me through to process of transferring phones and answering technical questions for me. Good experience here.
  • SW
    Sydney Walsh
    Oct 31, 2025
    5.0
    Amira was the one who was helping me out today. She is very professional and extremely helpful throughout my whole process. She made everything smooth and easy. Thank you so much!!!

Frequently Asked Questions About Verizon

What products and services does Verizon at 19 Austin St offer?

Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services including prepaid plans, device activation, upgrades, and Total Mobile Protection.

What are the operating hours for Verizon at 19 Austin St?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.