Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Charlestown, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 19 Austin St.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
196 reviews
5 stars
162
4 stars
12
3 stars
3
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly King, Jesse, and Michael, received high praise for their exceptional customer service, being described as helpful, knowledgeable, and friendly.
Efficiency
Customers frequently noted the quick and seamless service provided during phone upgrades and account changes, making the process easy and stress-free.
Knowledgeable Staff
Many reviews highlighted the staff's expertise and ability to explain technical details clearly, ensuring customers felt informed and supported.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to service delays and unresolved issues, indicating inconsistency in service quality.
Store Environment
The store atmosphere was generally described as welcoming and friendly, contributing to a positive shopping experience.
- OMOlivia St. Martin4 days ago5.0This store has excellent customer service. I've been here twice now and both times King was incredibly helpful; first with an internet/wifi situation and then with setting up my new phone. He's not only knowledgeable and efficient, but super personable and friendly as well. Thanks King!
- GDGarrett DysonNov 14, 20255.0Amira helped me out a week ago get my new iPhone 17 Pro. The process was the smoothest I’ve ever had when getting a new phone - it was painless and the entire staff is very personable and friendly!
- BNBeth NoyesNov 5, 20255.0Amira was very helpful getting my new iphone pro 17! She helped me pick out the best phone and coverage plan for my needs. Highly recommend!!!
- BUBenjamin UrbelisNov 3, 20255.0Amira was fantastic. She helped me through to process of transferring phones and answering technical questions for me. Good experience here.
- SWSydney WalshOct 31, 20255.0Amira was the one who was helping me out today. She is very professional and extremely helpful throughout my whole process. She made everything smooth and easy. Thank you so much!!!
Frequently Asked Questions About Verizon
What products and services does Verizon at 19 Austin St offer?
Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services including prepaid plans, device activation, upgrades, and Total Mobile Protection.
What are the operating hours for Verizon at 19 Austin St?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment or order online at Verizon Charlestown?
Yes, you can schedule appointments and order online via their reservation URL at https://www.tccrocks.com/appointments/.
Does Verizon Charlestown provide in-store and curbside pickup options?
Yes, customers can choose in-store pickup or curbside pickup for their orders.
Which major mobile brands are available at Verizon Charlestown?
The store carries brands such as Apple, Samsung, Motorola, LG, HTC, and Google.
Is Verizon Charlestown wheelchair accessible?
Yes, the location has a wheelchair accessible entrance for customer convenience.
Where is Verizon Charlestown located?
The store is located at 19 Austin St, Charlestown, MA 02129, USA.
What nearby places can I visit around Verizon Charlestown?
Nearby places include Bunker Hill Mall for shopping, Whole Foods Market for groceries, and the United States Postal Service for mailing needs.
Are there food and coffee options near Verizon Charlestown to visit before or after shopping?
Yes, nearby you can find Dunkin' for coffee and donuts, Ninety Nine Restaurant for American cuisine, and La Saison Bakery for fresh baked goods.
How can nearby transit and services help me visit Verizon Charlestown?
Nearby places like the United States Postal Service and public amenities make it convenient to combine errands, and the close proximity to Bunker Hill Mall offers additional amenities and transit options near the store.