Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Boston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
333 reviews
5 stars
153
4 stars
39
3 stars
26
2 stars
23
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees providing excellent assistance while others are reported as rude and unhelpful.
Staff Knowledge
Many customers expressed frustration with staff knowledge and ability to assist with technical issues, leading to unresolved problems and dissatisfaction.
Wait Times
Customers frequently reported long wait times both in-store and on the phone, contributing to a negative overall experience.
Store Environment
Several reviews mentioned the store's uncomfortable environment, including high temperatures and unprofessional behavior from staff.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who went above and beyond to assist.
- ZZZola Zo2 days ago1.0Customer service is terrible.
- JOJenna Ogden6 days ago1.0Have been a Verizon customer continuously for nearly 15 years. My experience at this storefront made me want to switch providers to a competitor as I was walking out the door. ***If at all possible, choose a different location to give your business.*** Worst customer service experience that I have experienced that I can remember. Staff was dismissive, completely uninterested in even physically looking at my phone to attempt to help resolve my problem, told me there was nothing I could do to fix it. When I got home, I did a google search to try to hunt down if I could restore my lost data and ended up figuring out the solution on my own in about 10 minutes, after being told by the Verizon technician there was absolutely no way that it could be done after he didn't even look at the device. Visiting this location was a complete waste of time and energy.
- ESEmmanuel SanchezNov 5, 20251.0Costumer service told me to return the modem to this store, and they send me to UPS, and the lady who work there was so nervous I don't know why!!!
- TLTschang-Hi LeeOct 9, 20255.0I struggled a lot with the Verizon customer service over phone and expected worse when the service representatives directed me to the store (Without doing their proper job as it turned out). The representatives in the store helped me with professionalism and also helped me through the process of item return as well.
- AZAnna ZephyrOct 8, 20251.0Terrible in person customer service by the African American lady with a wig. Transferring from Verizon to Atnt, asked her to help with transfer process. Eventfully unhelpful. She couldn’t understand the request nor explain the process well. Avoid at all cost. Ended up going to atnt, the young customer service reps explained the whole process better and figured out how to make the process happen in 5 mins. Verizon should pay atnt employees for doing what that Verizon employee failed to do.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Boston?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon on Boylston Street in Boston?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Boston?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
Does Verizon offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What services does the Verizon store in Boston provide?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
What payment methods are accepted at the Verizon Boston store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Is free Wi-Fi available at the Verizon store in Boston?
Yes, free Wi-Fi is available for customers in the store.
What nearby dining options are available when visiting Verizon on Boylston Street?
SUBWAY is a nearby sandwich shop where customers can grab a quick meal before or after visiting the Verizon store.
Are there professional services located near the Verizon Boston store?
Yes, nearby professional services include SEOBoston (advertising and marketing agency) and Michienzie & Sawin (legal services), which customers might find useful for business needs.
What healthcare facilities are close to the Verizon store in Boston?
Nearby healthcare options include Dr. Terrence J. Griffin (periodontist, dentist), Back Bay Dental Associates (dentist, periodontist, orthodontist), and Dr. Marilyn Mcdevitt (dentist).