Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 71 Dodge St in Beverly, MA 01915
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
1,217 reviews
5 stars
1,120
4 stars
48
3 stars7
2 stars7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and patient throughout their experiences.
Professionalism
Many reviews highlighted the professionalism of employees, particularly noting their ability to explain processes clearly and assist with technical issues.
Efficiency
Several customers appreciated the quick and smooth service, especially during phone upgrades and account transitions.
Knowledgeability
Staff members were frequently described as knowledgeable about products and services, providing valuable information and assistance.
Mixed Experiences
A few reviews mentioned concerns about misleading information and aggressive sales tactics, indicating a need for improved transparency.
- AJAlexander Jutras2 days ago5.0Very polite and helpful I was in and out quick getting a new phone trading in an old one Joel is very good at his job even while dealing with multiple people. Beverly Verizon definitely a good location with good people.
- EMEmily MacDonald3 days ago5.0Lovell was so patient and kind. Literally could not have asked for a better experience. Highly recommended!! He was amazingly helpful.
- CACarmen Addario3 days ago5.0Lovell is the best customer service technician I have ever met. His customer service skills are excellent and he cares about doing the right thing for the customer! A pure joy!
- NHNOREEN ST HILAIREJan 4, 20265.0Verizon in North Beverly made our upgrade iPhone process simple and easy! Lovell was our sales person and he was fantastic! Made the process fun and was extremely knowledgeable and explained everything! Thanks Lovell….love my IPhone 17 Pro
- JJJudiDec 21, 20255.0Anicia was professional, patient, kind, helpful, and very good explaining what was needed, assisting in getting the information to allow me to switch to Verizon. I highly recommend going to Anicia for a new phone whether you’re looking for an upgrade or switching providers.
Frequently Asked Questions About Verizon
What type of retailer is Russell Cellular in Beverly, MA?
Russell Cellular is an independently owned and operated Verizon Authorized Retailer located at 71 Dodge St, Unit 110, Beverly, MA.
What are the operating hours for Russell Cellular in Beverly?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Which payment methods are accepted at Russell Cellular in Beverly?
They accept American Express, Cash, Discover, MasterCard, and Visa payment options.
Does Russell Cellular offer in-store pickup?
Yes, Russell Cellular offers in-store pickup services.
What brands of mobile phones and accessories are available at Russell Cellular?
They offer products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What services can customers expect at the Russell Cellular store in Beverly?
Services include wireless and mobile service, home phone service, home internet, and Fios Home Internet, with specialties like account analysis.
Does Russell Cellular have a wheelchair-accessible entrance?
Yes, the store has a wheelchair-accessible entrance for customers.
Can you mention some nearby places of interest around Russell Cellular in Beverly?
Nearby places include Staples for office equipment, Smiley Dental of Beverly, Flash Fitness gym, Panera Bread cafe, and TD Bank.
How can nearby locations help customers visiting Russell Cellular?
Customers visiting Russell Cellular can use nearby landmarks like Staples or Panera Bread for directions, visit Flash Fitness or The Hair Chix before or after shopping, or handle banking errands at TD Bank nearby.
Are there beauty and wellness options close to Russell Cellular?
Yes, several beauty salons like J and J Beauty Bar, Blossom Lane Beauty, and The Hair Chix are nearby, providing opportunities for customers to combine their visit with beauty or wellness services.