VCA City Cats Hospital

Reviews

• BS

  Brenna Sanford

  Nov 12, 2025
  3.0
  The standard of care is excellent, but their prices continue to skyrocket out of control, and as such, there seems to be a lack of consideration for patients with limited budgets. I went in to purchase food for my cat which had been prescribed less than 2 months prior to discover they had stopped carrying the smaller size bag in the formulation they prescribed, and though the employee was extremely apologetic it did not actually mean I could buy the food my cat needs at a price that worked within my budget (edited for clarity of wording: I did purchase the food, so my cat will be eating this week; me, not so much). My cat also has some dental issues, and when I asked for a quote to perhaps take care of the worst and save up for the rest, the woman on the phone thought it appropriate to lecture me about how they really like to do it all at once. The doctor who saw my cat in September for the issue that resulted in food prescription also seemed to assume I would be able to afford the oral procedure as a matter of course. It may not have been anyone's intention, but I feel more ashamed of my financial position here than anyone else. They also have no options for payment plans even for patients who have been seeing them for several years, so unfortunately I was given a quote I couldn't begin to fathom affording. While I can't give them anything less than 3 stars, because the care they provide, especially Dr. Palopoli, is excellent, they have made it clear that, as a business, their opinion of my income bracket is not even worth the effort of stocking cat food. If you can afford it, then you'll get what you pay for. But if you, like me, are presently affected by the economic downturn, I can't recommend this clinic at all.
• DL

  Dana W. Lashway

  Oct 22, 2025
  5.0
  A class act!!! They work as a team and are always aware that pets are parts of a fabric of people who are involved. We have taken 6 out of 6 cats there over the decades and have been impressed and grateful for their technical and emotional intelligence each and every time!!!
• NN

  Nessie

  Sep 24, 2025
  5.0
  Dr Levy is awesome. My friend has been using her for about a decade and recommended her. I also love her! Shes the kind of doctor who gives you her cell phone after operatins incase you need her. The best. I wish she also saw dogs!
• SA

  Soren Austenfeld

  Aug 15, 2025
  5.0
  Great care for our cat, Dr. Nannig is very knowledgeable and the whole office is prompt and minimizes wait times.
• EK

  Emily Kaplan

  Jun 27, 2025
  5.0
  We are deeply grateful to VCA City Cats Hospital, especially Dr. Palopoli, for the exceptional care they provided to our beloved cat, Meatloaf. Dr. Palopoli is an outstanding vet — incredibly smart, attentive, and deeply compassionate. She has a fantastic bedside manner and truly knows her stuff. In Meatloaf’s final appointments, she made sure he was comfortable and cared for every step of the way. When the time came to say goodbye due to his age, Dr. Palopoli guided us through the process with so much empathy. She explained everything ahead of time so there were no surprises, and gave us the time and space we needed to be with him. Afterward, she even sent a personalized card that meant so much to us during such a difficult moment. The rest of the staff was also excellent — always professional, kind, and respectful in every appointment we had. I wish I remembered everyone's names because they all deserve credit for the thoughtful and skilled care they provide. VCA City Cats is truly a special place, and we’re so thankful for everything they did for Meatloaf and for us. We have two other cats, so we'll be back!

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