Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3001 Napolean Ave. in New Orleans, LA 70125
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
332 reviews
5 stars
275
4 stars
18
3 stars
6
2 stars
5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Jose, Terrance, and Ashley.
Efficiency
Several reviews noted quick service and efficient handling of transactions, with customers often in and out in under an hour.
Mixed Experiences
While many had positive interactions, some customers reported poor service, including rude staff and unresolved issues.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
Store Hours Issues
There were complaints about the store being closed during posted hours and staff not being available when needed.
- PDPatrick Brady DuncanOct 18, 20251.0Employees at this location have a very creative relationship with the truth. It took multiple phone calls before it was revealed that you can only finance iPhone 17s at this location and they do not allow device purchase or purchase of any other kind of phone. Employees at this location, and on the phone (from their headquarters) will lie to you and waste your time.
- CCCarlSep 23, 20255.0I had a wonderful experience at the Verizon store. Ashley was extremely helpful and made the process of trading in my iPhone 14 Pro for the iPhone 17 Pro quick and easy.
- LTlexus tranSep 16, 20251.0Horrible customer service , didn’t even wanna try setting up my account rude lady kept trying talk over me when im explaining I’m just trying to get internet
- JWJeffrey WilsonJul 21, 20255.0Got quick service on new phone purchase. This store was also less crowded than others in the vicinity.
- CSCalisha SadiqJul 12, 20251.0Regarding the rep working at 6pm on Sat, 13Jul2025. Male with the glasses. I Walked in looking to purchase a new iPhone but the representative just didn’t seem like he wanted to be bothered with making a sale. He never even stood up to greet me with no one else in the store. Each question was met with a reluctant/half-a answer. If it’s too much trouble to provide good customer service and salesmanship I’ll just go to another location. And that’s exactly what I did.
Frequently Asked Questions About Verizon
What types of products does Russell Cellular offer at the New Orleans location?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile devices.
What are the operating hours for Russell Cellular at 3001 Napoleon Ave, New Orleans?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular provide in-store pickup for purchases?
Yes, Russell Cellular offers in-store pickup services for customers.
Can I pay with a credit card at the Russell Cellular New Orleans store?
Yes, payment options include American Express, Discover, Mastercard, Visa, and debit cards as well as cash.
Is the Russell Cellular New Orleans store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Which mobile phone brands are available at Russell Cellular in New Orleans?
Brands available include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
How can I contact Russell Cellular in New Orleans by phone or email?
You can call the main phone number at +1 504-534-9001 or email neworleans2.la@russellcellular.com for inquiries.
What nearby dining options are available around Russell Cellular on Napoleon Ave?
Nearby dining options include Green Tea (Chinese and Asian cuisine), Fam Bizz (southern and American restaurant), Hey! Cafe (coffee shop and smoothie bar), Crumps Seafood Market (sandwich shop), and Popeyes® Louisiana Kitchen (fast food chicken restaurant).
Are there nearby healthcare services customers can visit before or after shopping at Russell Cellular?
Yes, nearby healthcare services include Maxem Health Urgent Care, Dr. Nola Knows (family practice doctor), Touro Imaging Center, Touro Breast Care Center, Myron W Sheen DDS (dentist), Fleur-De-Lis Aesthetics and Concierge (medical spa), and MinuteClinic.
What nearby services can help customers with shipping or real estate needs while visiting Russell Cellular?
Nearby services include a UPS Access Point location for courier and shipping needs, tax and notary services, and real estate agencies such as Face To Face Realty and Rasheeda Alonzo Realty LLC.