Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3001 Napolean Ave. in New Orleans, LA 70125
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
336 reviews
5 stars
278
4 stars
18
3 stars
6
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jose, Terrance, and Ashley providing excellent service.
Inconsistency
Several reviews highlighted issues with inconsistent service quality, including reports of rude or unhelpful staff and confusion regarding promotions and policies.
Long Wait Times
Customers frequently mentioned long wait times for service, particularly during busy hours, which detracted from their overall experience.
Sales Process
Some customers expressed frustration with the sales process, citing excessive requirements for identification and unnecessary upselling of accessories.
- BBBrianne Boos4 days ago5.0It was amazing. Fast and easy!!!
- KSKelsey SingletonDec 26, 20251.0I visited this location today to inquire about purchasing four iPhone 17s at $25 per line. The representative, Melanie (spelling may vary), initially acted as though she was unfamiliar with the promotion. I had to call my daughter, who restated exactly what I was looking for, and only then did Melanie begin assisting me. Also, there was a BIG SIGN ON THE WALL BLINKING W/ the promotion repeatedly, which further confirmed my suspicions w/ why she acted totally oblivious! The process was unnecessarily long, with repeated login issues and frequent back-and-forth. She continually asked her colleague, Ashley, for help, which in itself was not a problem, but it did raise concerns about her familiarity with the process. Despite that, the interaction remained pleasant until I was asked to provide identification. At that point, they requested additional forms of ID that seemed excessive and unreasonable—more than what my bank even requires. What made me especially uncomfortable was that Melanie stepped outside to speak with a call center representative and then began asking me personal and irrelevant questions, such as who the phones were for, what I planned to do with my old phones, and why I did not want to trade them in. None of this information is relevant to making a purchase. The entire experience felt condescending and invasive, as if I needed to justify spending my own money. I felt judged and uncomfortable, and the interaction came across as prejudiced. Because of this experience, I will not be returning to this location.
- CMCarmel MireDec 22, 20255.0Great personal attention. My salesperson took care of me and did not rush me to make a decision.
- RBReid BenderDec 22, 20255.0excellent customer service
- ADAmari DelaneyDec 15, 20255.0AMAZING
Frequently Asked Questions About Verizon
What types of products does Russell Cellular offer at the New Orleans location?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile devices.
What are the operating hours for Russell Cellular at 3001 Napoleon Ave, New Orleans?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular provide in-store pickup for purchases?
Yes, Russell Cellular offers in-store pickup services for customers.
Can I pay with a credit card at the Russell Cellular New Orleans store?
Yes, payment options include American Express, Discover, Mastercard, Visa, and debit cards as well as cash.
Is the Russell Cellular New Orleans store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Which mobile phone brands are available at Russell Cellular in New Orleans?
Brands available include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
How can I contact Russell Cellular in New Orleans by phone or email?
You can call the main phone number at +1 504-534-9001 or email neworleans2.la@russellcellular.com for inquiries.
What nearby dining options are available around Russell Cellular on Napoleon Ave?
Nearby dining options include Green Tea (Chinese and Asian cuisine), Fam Bizz (southern and American restaurant), Hey! Cafe (coffee shop and smoothie bar), Crumps Seafood Market (sandwich shop), and Popeyes® Louisiana Kitchen (fast food chicken restaurant).
Are there nearby healthcare services customers can visit before or after shopping at Russell Cellular?
Yes, nearby healthcare services include Maxem Health Urgent Care, Dr. Nola Knows (family practice doctor), Touro Imaging Center, Touro Breast Care Center, Myron W Sheen DDS (dentist), Fleur-De-Lis Aesthetics and Concierge (medical spa), and MinuteClinic.
What nearby services can help customers with shipping or real estate needs while visiting Russell Cellular?
Nearby services include a UPS Access Point location for courier and shipping needs, tax and notary services, and real estate agencies such as Face To Face Realty and Rasheeda Alonzo Realty LLC.