Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lake Charles for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
287 reviews
5 stars
167
4 stars
35
3 stars
21
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude and unprofessional.
Wait Times
Many customers reported excessive wait times, both for assistance and during appointments, leading to frustration.
Store Management
Several reviews mentioned poor management practices, including disorganization and lack of engagement from staff.
Product Availability
Customers expressed dissatisfaction with the limited stock of phones and accessories, often needing to order items instead of purchasing in-store.
Overall Experience
While some customers had positive experiences with specific staff members, many expressed disappointment with the overall service and suggested considering other carriers.
- LSLarry SimonOct 3, 20251.0Black manager in store is horrible at customer service. I literally watched her count down last 10 seconds on phone before opening door for us to get inside. Then after we got inside obviously was not wanting to do her job. They just replaced one of my businesses 5 phones with a bad phone. Was told to bring it in and they would get another one coming. Now she is telling me I have to deal with customer service. Verizon use to be the best but I’m convinced that they are about the worst now all the way around. Internet service and customer service as well. This manager is definitely not a good look for the store. Managers name is Destiny. You would be much better without her. Ok I’m adding on to my review. Unfortunately it’s not to say things are better. I own two businesses and have 5 lines. Years ago Verizon was the best. Best Customer service and best coverage. I cannot believe how badly both have gone down. My help has their little t Moble and Walmart phones and have way better internet than I do. This is sick!! I cannot even download anything in half of lake Charles. The favorite thing to put it off on is a “bad phone” Verizon I’m on phone 5. It isn’t the phone. It’s you. Get it together or you will loose lots of loyal customers like me who have been here paying for many years. Let me tell you a little secret. Graywood has no coverage at all w Verizon. I’m sure you know this but why hasn’t it been resolved in 7 years? Apparently ppl that live there have other service. Who is looking at these things saying hey there is a large market there if we just get a tower close. Why am I even ranting. You will not fix. Again!!
- NPNatasha PittsSep 3, 20251.0Was in trying to apply a $200 gift card I received from Verizon to my monthly bill like I was advised to do so and I was a little confused on my new monthly bill and was wanting it better explained to me and BEN WAS BEYOND UNPROFESSIONAL ANS HAD A DISGUSTING ATTITUDE to the point that one of his co workers I had to tell him to go to the back room, I understand having a long hard day but the way he conducted himself in front of me and my children absolutely upset me beyond words.. the gentleman who ended up taking his time to answer all my questions and help me better understand was absolutely phenomenal and I wish I would of gotten his name because he absolutely went above and beyond for me with just being kind and patient. BEN needs some serious training in customer service and how to handle situations.
- MMmark mobleyJun 18, 20195.0Great service
- JAJuan AlonsoMar 20, 20175.0Averiguando para malcriar y brinden de palo en palo
Frequently Asked Questions About Verizon
What products does the Verizon store in Lake Charles offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, tablets, laptops, and mobile hotspots.
What are the store hours for Verizon in Lake Charles?
The Verizon store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sunday.
Does the Verizon store in Lake Charles provide in-store pickup and delivery options?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Lake Charles?
You can schedule an in-store appointment by visiting the Verizon website or using the My Verizon app.
What mobile and wireless services does Verizon offer in Lake Charles?
Verizon provides mobile plans, wireless internet plans, and voice plans to meet your needs.
What payment methods are accepted at the Verizon Lake Charles store?
The store accepts checks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby options include Pitt Grill for American food, Cajun Family Kitchen for Cajun cuisine, Izzo's Illegal Burrito for Mexican fast food, Cheeburger Cheeburger for burgers, and Zeus for Greek cuisine.
What clothing stores are close to the Verizon store in Lake Charles?
Nearby clothing stores include American Eagle, The Royal Palace boutique, Rhinestone and Vows bridal shop, and Men's Wearhouse.
Are there any professional photography services near the Verizon store?
Yes, Danny Paul Photography and Keith Irons provide professional and event photography services close to the Verizon store.
How can nearby places like Lake Charles Mail Center and Western Union enhance my visit to Verizon?
You can conveniently handle shipping or mail needs at Lake Charles Mail Center or money transfer services at Western Union before or after visiting Verizon, making your trip more efficient.