Verizon

3.7
290 reviews

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Lafayette, LA location.

Location

Verizon
4535 Ambassador Caffery Pkwy, Lafayette, LA
70508, United States

Hours

Reviews

3.7
290 reviews
5 stars
152
4 stars
35
3 stars
22
2 stars
16
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, with staff being unhelpful, rude, or uninformed.

Staff Knowledge

Several reviews indicated that staff members lacked knowledge about products and services, leading to frustration among customers.

Store Operations

Customers expressed dissatisfaction with store hours and availability, often finding the store closed or understaffed.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many feeling neglected or misled.
  • PH
    Patrick Harris
    Dec 26, 2025
    1.0
    This store was recently bought out from Verizon and has gone independent. I found this out when I did an online deal for a new phone and Verizon selected this store for my pickup. I showed up to the store to pick up my new phone only to have the incredibly lazy and dishonest staff cancel my order blaming the store conversion on this failure. I stayed in the store on the phone with Verizon corporate and listened to several different reps argue with the store manager. At one point the Verizon corporate rep actually hung up my phone after a relative shouting match with the store manager stating "you know this is on your end and you know what you are doing". At that point I lost hope and figured I was not leaving with my deal. The store tried repeatedly for me to cancel so "the store" could give me a deal and thats when it clicked that they are not getting full commission and are running this racket for Verizon in store pickups. Verizon corporate called me back and changed my order to ship to home. I see why these stores are getting sold off and I don't blame Verizon at all for going online and ship-to-home. Needless to say, I'll never be back. 14 year Verizon customer here...maybe time to see what AT&T has to offer.
  • PB
    Phillip Broussard
    Dec 15, 2025
    5.0
    Very helpful staff
  • CC
    Christine
    Dec 13, 2025
    1.0
    Didn't go i just turned around
  • JB
    Jaden Breaux
    Dec 13, 2025
    5.0
    Turning in a phone was super easy
  • TC
    TO CM
    Oct 23, 2025
    5.0
    Store Rep was awesome. He talked to me about 5G home internet. I gave it a shot, and not looking back. First month free, under $50 after, no commitment. Setup is simple, speed is fast considering (i get 167-263mbps on wifi, ping between 16 and 32ms) there are 2 ethernet ports available, havent tried them yet because 5g is faster than my cable was. Highly recommend over cable, highly affordable.