Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kenner for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
289 reviews
5 stars
154
4 stars
40
3 stars
27
2 stars
15
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were reported as rude or unprofessional.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and provided effective solutions, others seemed uninformed or unwilling to assist.
Wait Times
Many reviews highlighted long wait times for service, with some customers expressing frustration over being ignored or receiving slow assistance.
Store Management
There are complaints about poor management practices, including staff closing early and not adhering to posted hours, leading to customer dissatisfaction.
Product Issues
Customers reported various issues with products and services, including billing errors and activation problems, which contributed to negative experiences.
- RSRolland SmithNov 9, 20252.0This store, like every Verizon brick and mortar store, is entirely pointless, especially if you need any kind of tech support. If you need true help, commit to calling Verizon 800 number support for over an hour and ask for Tier 2 tech support if after the first 15 minutes the person can't resolve your issues. It will save you MULTIPLE DAYS OF NIGHTMARE issues. Also, the attitude of the store employees at this store was: "Your in my house and I'm in my living room chilling enjoying a glass of wine and I don't want to be bothered." This was what other customers encountered there while I was there too, and they (the customers) actually reached out to help me themselves after seeing the debacle I was stuck in. To be fair, the store employees did the only thing they have the power to do: Install a new Sim card, reset it, call tech support and then left me on the phone with them for an hour of hold time of dead silence until the store closed and the issue I brought to them still existed when I left and to make issues worse this was the second Verizon store I'd visited in 2 days. Customer service is dead ya'll... It only exists in the cloud and Ai is slowly taking over it.
- WBWILLIAM HOWARD BOSWORTHSep 20, 20255.0Great staff and even better product.
- ZTZero TwoSep 5, 20251.0I went to the store to resolve an issue with my internet, and although I was upset, I was never disrespectful. I simply asked if anyone spoke Spanish, and while one employee was serving me, the other three laughed and mocked me, thinking I didn't understand English. I do speak it, and I fully understood their offensive comments. This behavior was offensive, unprofessional, and made me feel disrespected as a customer. I believe that store staff should provide respectful treatment, regardless of the language the customer speaks. I hope this situation is addressed and that steps are taken to ensure no other customer has to endure the same kind of mockery and disrespect I experienced.🫩🤡
- JEJorden EnnisAug 3, 20252.0I've been a verizon costumer for almost 10 years and have visited my fair share of verizon store. I've never had an issue before yesterday. I stopped by this location to run some numbers and possibly make some changes to my account and maybe upgrade my phone. I was informed by the two verizon reps behind the counter that the changes I was contemplating would have to be made over the phone. This was news to me as I worked for verizon at one point and this could definitely be done in store. However that was a while ago and thing change. Thats fine. I understood. What bothered me was after the two women told me the change needed to be made over the phone, they were very reluctant to do anything else. It felt as if they were ushering me out the door. I drove an hour out as the store by my house was having internet issues and feel my time was wasted by folks who didn't want to do there job.
- MHMoctare El hadiJun 26, 20251.0Very bad service they do not respect the customer they treat him with contempt and they waste a lot of time😡
Frequently Asked Questions About Verizon
What are the business hours for the Verizon store in Kenner?
The Verizon store in Kenner is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products does Verizon offer at the Kenner store?
Verizon offers a range of mobile devices including the latest 5G smartphones like the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products including business cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online Verizon order at the Kenner store?
Yes, you can buy online and pick up your order at the Verizon store in Kenner. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
What services are available at the Verizon Kenner store?
The store offers mobile plans, wireless internet plans, and voice plans to meet various communication needs.
Does the Verizon Kenner store accept different payment methods?
Yes, the store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available at the Verizon Kenner location?
Yes, free Wi-Fi is available for customers at the Verizon store in Kenner.
What languages are supported at the Verizon Kenner store?
The store supports both English and Spanish languages for customer service.
How can nearby Starbucks help when visiting Verizon in Kenner?
If you need a coffee or a quick refreshment before or after your visit to Verizon, Starbucks nearby offers convenient coffee shop options to relax or work while visiting the area.
If I'm at the Verizon Kenner store, where can I find a hair salon nearby?
Sport Clips Haircuts of Kenner - Veterans Blvd is a nearby hair salon where you can get haircuts and styling services close to the Verizon store.
Are there any dining options close to the Verizon Kenner store?
Nearby dining options include Subway for quick sandwiches, Bud's Broiler and Burger King for fast food, and Pupuseria Lila's & Restaurant for Salvadoran and Latin American cuisine.