Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Covington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
317 reviews
5 stars
174
4 stars
34
3 stars
30
2 stars
16
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness while others were criticized for being rude or unprofessional.
Wait Times
Customers frequently reported long wait times, with some leaving due to frustration over delays.
Knowledgeable Staff
Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone upgrades.
Store Management
Store management received both praise for handling customer issues effectively and criticism for poor service experiences.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations.
- DGDawn Gonzales2 days ago1.0Most rude and unhelpful person ever. She was rude from the moment we walked in the store.
- ZLZachary LedDec 30, 20251.0I would say I feel as if some things were omitted when being sold on a product
- KKKyle KimelOct 10, 20251.0Terrible store. Went in for a simple trade in drop off that was already set up. Somehow managed to change my plan entirely without even knowing what they did wrong. Proceeded to try and explain to me why I wasn’t getting what I was already promised. I didn’t ask this store to do anything except take in a simple trade in device that was pre authorized. Couldn’t fix the issues now I have to spend hours in the phone trying to fix this girls mistakes.
- JHJoseph HembyOct 6, 20255.0Very pleased with the service that was provided at this Verizon Rebbecca was very nice polite knew exactly what she was doing And successfully fixed the issue that I h Had Thank you, Rebecca
- CCCraigJul 29, 20255.0Fast and friendly
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Covington?
The Verizon store in Covington is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones does Verizon in Covington offer?
Verizon in Covington offers the latest 5G smartphones including Apple (iPhone 15), Google Pixel 8, Samsung Galaxy S23, and other brands such as Motorola, Kyocera, and TCL.
What types of services are available at the Verizon Covington store?
Services at Verizon Covington include mobile plans, wireless internet plans, voice plans, and business solutions such as cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my devices at the Verizon Covington store?
Yes, you can buy online and pick up your order in-store. Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Covington accept mobile payments or debit cards?
Yes, Verizon Covington accepts payments via debit cards, mobile NFC payments, and does not require cash only.
What languages are supported at the Verizon Covington store?
The Verizon Covington store provides services in English.
How can I schedule an in-store appointment at Verizon Covington?
You can schedule an in-store appointment by using the My Verizon app or visiting their website linked in their profile.
What nearby places can I visit around Verizon Covington?
Nearby places include Republic Finance, Rejuvime Medical, Snap Fitness gym, and Kim DiMercurio's Tupperware Center, which you can easily visit before or after your Verizon appointment.
Are there dining options near the Verizon store in Covington?
Yes, you can find several nearby restaurants such as Acme Oyster House, Pho Cong Noodle & Grill, Raising Cane's, Pho An Vietnamese Restaurant, and Thai Chili Restaurant for a meal before or after your visit.
Can fitness enthusiasts find workout centers near the Verizon Covington store?
Absolutely, Snap Fitness, HOTWORX Covington, and Pilates Plus Covington are nearby gyms and fitness studios available for customers looking to exercise in the area.