Verizon

3.8
453 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Bossier City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2119 Airline Dr, Bossier City, LA
71111, United States

Hours

Reviews

3.8
308 reviews
5 stars
167
4 stars
40
3 stars
28
2 stars
18
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude and unhelpful interactions.

Staff Knowledge

Several customers highlighted the expertise of certain employees, but many expressed frustration over a lack of product knowledge among staff.

Service Wait Times

Customers frequently mentioned long wait times and slow service, with some noting that employees appeared disengaged.

Overall Experience

While some customers had positive experiences and appreciated the assistance they received, many others reported dissatisfaction and a desire to switch providers.

Store Environment

The store was described as clean and well-organized, but some customers felt overwhelmed by the number of people and the handling of customer flow.
  • RR
    Richard Rhodes
    Oct 4, 2025
    5.0
    Faith was absolutely amazing to work with. Any time my business need service I personally come to this location. Faith is detailed, respectful of my time and courteous. Those qualities are hard to find these days but she exemplifies it. If you are a business customer and wish to work with someone who is respectful of your time give her a call or stop by this location. Way to go Faith!!!!!!!!
  • DC
    Danny Campbell
    Sep 26, 2025
    5.0
    The sales associate, Allison at the Bossier City Verizon store was super helpful in helping me get the best deal. I've never worked with an associate as knowledgeable and who went the extra mile to find me a better phone for the same monthly bill. She really cares about her customers!!
  • BK
    Bonnie Kim
    Aug 28, 2025
    1.0
    Bad service nobody want a work they just kill the time very sad
  • JC
    JC Christopher
    Aug 28, 2025
    1.0
    Verizon Customer Service will tell you one thing over the phone only to have employees at this location tell you something completely different. Customer Service tells you to take a phone to this location for trade in? They won't accept it. Customer service tells you to go this location to pick up a new device? They will claim they don't have it or that they can't release it to you.
  • JR
    Jackie Rey
    Aug 24, 2025
    5.0
    Chris was great and broke down everything for my new iPhone 15

Frequently Asked Questions About Verizon

What products and brands are available at Verizon in Bossier City?

Verizon offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL. They also provide business cell phones, mobile hotspots, tablets, and laptops.

What are the store hours for Verizon in Bossier City?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.