Verizon

4.4
199 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Maysville, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
167 Wal Mart Way, Maysville, KY
41056, United States

Hours

Reviews

4.4
199 reviews
5 stars
156
4 stars
11
3 stars
9
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members, particularly Andrew, Bryce, and Sarah, who went above and beyond to assist with various issues.

Sales Experience

Customers appreciated the knowledgeable and professional sales representatives who provided clear explanations and helped them find the best deals.

Billing Issues

Several reviews highlighted frustrations with billing discrepancies and unauthorized charges, leading to dissatisfaction with the overall service.

Store Experience

While many customers enjoyed their visits, some reported long wait times and poor service when staff were preoccupied or dismissive.
  • SP
    Sonya Purcell
    Jan 2, 2026
    5.0
    I have been you guys for two years
  • HP
    Harry Pedigo
    Dec 11, 2025
    5.0
    Andrew was incredibly helpful and friendly. The guy is simply a class act. He was able to upgrade my internet and also hook me up with some electronics for a steal. Can’t recommend this store enough - ask for him by name!
  • MW
    M W
    Dec 6, 2025
    5.0
    Andrew C worked his butt off getting me the best deal possible on new phones.
  • JG
    Jessica Glass
    Nov 30, 2025
    5.0
    Blake, at the Marshall’s location, was so extremely patient and professional. He went above and beyond to take care of all of our needs.
  • SM
    sherrie mefford
    Nov 15, 2025
    5.0
    Best customer service ever. Andrew was kind to help me with my phone that had a virus. We thought the problem was fixed however, it wasn't. So I went back to the store when it was about to close and even though he was still working with someone else, he was kind enough to stay and sell me a phone because I was traveling the next morning. So, if you go to Verizon, ask for Andrew. 5 Star all the way

Frequently Asked Questions About Verizon

What products can I find at the Verizon store in Maysville?

You can find a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection products.

What are the store hours for the Verizon retailer in Maysville, KY?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.