Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Louisville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
818 reviews
5 stars
734
4 stars
31
3 stars
18
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Jacob, Daniel, and Marvin, highlighting their ability to resolve issues and provide thorough explanations.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, including pressure to upgrade and dissatisfaction with service after the sale.
Long Wait Times
Several reviews mentioned long wait times for service, with one customer specifically noting a three-hour wait.
Billing Issues
Multiple customers expressed frustration with billing practices, including unexpected charges and difficulties in resolving billing problems.
Product Knowledge
Customers frequently noted the staff's product knowledge, which contributed to positive experiences when selecting and setting up devices.
- DJDonald Johnson4 days ago5.0Did good job. Thank you.
- DBDarlene Berger4 days ago5.0Daniel was very helpful to me today. He answered any concerns that I had and very professional about everything and I appreciate it all of his help that he gave me. He helped me get a new phone and update my auto pay. I would recommend this store
- SDSusan DrugleyNov 22, 20255.0We came in today to get my husband's phone removed because he's elderly and he cannot use it anymore and he and they also put a new screensaver on it and took stuff off that We no longer use. As elderly people. We really appreciate this. Thank you.
- ASAmanda SheltonNov 3, 20253.0Took 3 hours
- RSRodney shelbyOct 29, 20251.0This place will tell you one thing and do something else they will sign you up and next thing you know you’ll be underneath a three-year contract and you will pay thousands of dollars and if you got so many days to l go back to them and deny the contract but they keep your phone because you turned it into them so it’s not right. I don’t recommend nobody coming to these places. Verizon is a rip off and they will rip you off until the day you die so if you wanna pay big money come here otherwise go somewhere else. This is not the place to be. Thank you.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store on 10414 Dixie Hwy?
You can shop for devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless products.
What services does the Verizon store at 10414 Dixie Hwy offer?
They offer Verizon wireless plans including prepaid wireless, Hum smart car services, home phone and internet, mobile hotspot devices, and connected devices.
What are the store hours for this Verizon location?
The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Do I need an appointment to visit the Verizon store?
No appointment is required; you can walk in or call to make an appointment if desired.
Can I pick up my order in-store at the 10414 Dixie Hwy Verizon location?
Yes, the store offers in-store pickup services for your convenience.
What payment methods does the Verizon store accept?
They accept American Express, Discover, MasterCard, and Visa.
How can I contact the Verizon store on Dixie Hwy for inquiries or to make appointments?
You can call them at +1 502-614-7866 or email CustomerService@cellularsales.com.
Are there any nearby restaurants I can visit before or after shopping at Verizon?
Yes, nearby dining options include Mark's Feed Store for barbecue, McDonald's for fast food, Subway for sandwiches, Krispy Krunchy Chicken, and Dunkin' Donuts for coffee and snacks.
What nearby shopping centers or stores can I explore after visiting Verizon?
Dixie Valley Shopping Center is close by, offering various clothing stores and shopping opportunities, as well as retailers like Bath & Body Works and GNC for beauty products and supplements.
Are there convenience or automotive services near the Verizon store?
Yes, Circle K offers convenience store and gas station services, while Ken Towery's Tire and Auto Care provides automotive repair and parts nearby.