Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Louisville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
816 reviews
5 stars
732
4 stars
31
3 stars
18
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Jacob, Marvin, and Alex.
Sales Experience
Several reviews noted positive experiences during phone purchases, with customers appreciating the assistance in finding deals and promotions.
Technical Support
Customers reported effective assistance with technical issues, including phone setups, troubleshooting, and data transfers.
Mixed Reviews
While many had positive experiences, some customers expressed dissatisfaction with service quality, particularly regarding follow-up support and pressure tactics.
Billing Issues
A number of customers raised concerns about unexpected charges and billing practices, indicating a need for clearer communication regarding costs.
- SDSusan Drugley2 days ago5.0We came in today to get my husband's phone removed because he's elderly and he cannot use it anymore and he and they also put a new screensaver on it and took stuff off that We no longer use. As elderly people. We really appreciate this. Thank you.
- ASAmanda SheltonNov 3, 20253.0Took 3 hours
- RSRodney shelbyOct 29, 20251.0This place will tell you one thing and do something else they will sign you up and next thing you know you’ll be underneath a three-year contract and you will pay thousands of dollars and if you got so many days to l go back to them and deny the contract but they keep your phone because you turned it into them so it’s not right. I don’t recommend nobody coming to these places. Verizon is a rip off and they will rip you off until the day you die so if you wanna pay big money come here otherwise go somewhere else. This is not the place to be. Thank you.
- PSPatrick SumnerOct 9, 20255.0I definitely got a face star experience today. Andres made me feel welcome and not like a burden. He took care of my problem and got all my information off my old phone to my new one. He even gave me a deal on my monthly bill!
- CMCheri MinyardOct 8, 20255.0Came in for update on phone. Jacob Lyons was wonderful to work with. Explained everything in detail and answered all my questions to where I could understand. Very impressed with this young man.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store on 10414 Dixie Hwy?
You can shop for devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless products.
What services does the Verizon store at 10414 Dixie Hwy offer?
They offer Verizon wireless plans including prepaid wireless, Hum smart car services, home phone and internet, mobile hotspot devices, and connected devices.
What are the store hours for this Verizon location?
The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Do I need an appointment to visit the Verizon store?
No appointment is required; you can walk in or call to make an appointment if desired.
Can I pick up my order in-store at the 10414 Dixie Hwy Verizon location?
Yes, the store offers in-store pickup services for your convenience.
What payment methods does the Verizon store accept?
They accept American Express, Discover, MasterCard, and Visa.
How can I contact the Verizon store on Dixie Hwy for inquiries or to make appointments?
You can call them at +1 502-614-7866 or email CustomerService@cellularsales.com.
Are there any nearby restaurants I can visit before or after shopping at Verizon?
Yes, nearby dining options include Mark's Feed Store for barbecue, McDonald's for fast food, Subway for sandwiches, Krispy Krunchy Chicken, and Dunkin' Donuts for coffee and snacks.
What nearby shopping centers or stores can I explore after visiting Verizon?
Dixie Valley Shopping Center is close by, offering various clothing stores and shopping opportunities, as well as retailers like Bath & Body Works and GNC for beauty products and supplements.
Are there convenience or automotive services near the Verizon store?
Yes, Circle K offers convenience store and gas station services, while Ken Towery's Tire and Auto Care provides automotive repair and parts nearby.