Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Louisville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
382 reviews
5 stars
229
4 stars
49
3 stars
19
2 stars
21
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some customers praised the helpfulness and professionalism of staff, others reported rude and dismissive behavior.
Knowledgeability
Several reviews highlighted the knowledge and expertise of certain employees, particularly in assisting with product selection and troubleshooting.
Sales Tactics
There are complaints about high-pressure sales tactics and misleading information regarding plans and pricing, leading to customer dissatisfaction.
Store Experience
Customers expressed frustration with long wait times and issues with store operations, including difficulties in communication and service availability.
- DMDanielle Merante5 days ago5.0In and out in 20 minutes with a brand new phone for free (with promo). No upselling or wasting of time. Much appreciated!
- KJKathy JenkinsDec 11, 20255.0Absolutely perfect experience. Extremely helpful, professional, courteous, friendly, knowledgeable. Tara & Brittany were our sales associates. THANK YOU!!!!!!!
- JTJeff TrujilloDec 9, 20255.0Very helpful and knowledgeable
- DADonald AckermanNov 28, 20255.0I had an excellent experience working with Mike at Verizon. His professionalism stood out from the moment I walked in. He was incredibly courteous, patient, and took the time to really understand what I needed. Mike’s knowledge of Verizon’s products and plans is impressive—he explained everything clearly and helped me make the best decision without any pressure. It’s rare to find someone who combines expertise with such genuine customer care. If you’re looking for top-notch service, ask for Mike. Highly recommended!
- IRIndia RobinsonNov 28, 20251.0I just had one of the most upsetting experiences I’ve ever had at any Verizon location. The service I received at this store felt somewhere between inept and racist, and people deserve to know what they may be walking into. The associate who helped me, the balding gentleman, seemed completely disinterested from the moment he started assisting me. His tone and attitude made it feel like I was an inconvenience rather than a customer needing help. When the manager, Brittany, got involved, I expected things to improve, but instead her behavior felt just as dismissive, unhelpful, and condescending. The way both employees interacted with me left me feeling singled out and disrespected on a level I’ve never experienced in a corporate store. It was so unacceptable that when I later called Verizon’s corporate customer service, on a recorded line, the representative actually reacted in real time and said, “Wow, they are speaking to you awful.” That alone tells you everything about how bad this interaction was. Whatever the cause, incompetence, bias, or something else, the treatment I experienced at this store was completely unprofessional and absolutely unacceptable.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Louisville?
The Verizon store in Louisville is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Where is the Verizon store located in Louisville?
The Verizon store is located at 9409 Shelbyville Rd, Ste A, Louisville, KY 40222, USA.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What brands of smartphones does the Verizon store offer?
The Verizon store offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon provide options for order pickup or delivery?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of services are available at the Verizon store?
The store provides mobile plans, wireless internet plans, and voice plans to meet personal and business needs.
What payment methods are accepted at the Verizon store?
The store accepts payments via checks, debit cards, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon store?
Yes, the Verizon store offers free Wi-Fi for customers.
What nearby places can I visit before or after shopping at Verizon?
You can visit nearby places like Smashburger for a meal, Walgreens for pharmacy or beauty supplies, or Ferguson Bath, Kitchen & Lighting Gallery for home needs.
How can nearby medical services be helpful for Verizon customers?
Nearby medical services such as UofL Health Urgent Care Plus Hurstbourne Corners and UofL Physicians – Primary Care are available if you need quick healthcare visits around your trip to Verizon.
Are money transfer services near the Verizon store?
Yes, Western Union offers financial and money transfer services near the Verizon store, convenient for customers handling transactions before or after their visit.