Verizon

Reviews

• DL

  Daniel Lee

  5 days ago
  1.0
  I waited almost 3 months and dozens of hours with customer service before deciding to leave a review. I was quoted a very good price to switch to Verizon Buisness from consumer. I have the quote and promises made in writing and these are direct verifiable account notations. These quotes and promises were found to be false. The store simply doesn’t do a lot of buisness accounts and was off by about $170 per month plus further compounded by device promotions that they did not and no one at Verizon buisness seems to be able to apply even as of yet. Essentially I’m a very small business, what should have cost about $900-$920 for 3 months is already totaled up over $2100. The district manager asserts the bill is correct and that I’m to blame for add ons. To be clear those add on were quoted in on the account the day I switched. They were deemed required to have and maintain my device credits. Funny thing is anyone who can actually look at the account and set things right from Russel cellular simply won’t talk to the consumer. To recap I have the promises in writing !! They were simply wrong and can’t be matched. All my features have been stripped from the account by corporate Verizon with my authorization as of now in an effort to shrink the bill while I’m having to deal with the cost to keep my business lines active. Beware I’d suggest taking your business needs to any corporate store and avoid this retailer. Out of respect for the local employee the below picture of the account notation has their name redacted.
• BH

  BW Harris

  Oct 30, 2025
  5.0
  Most helpful cellular company I’ve ever done business with.
• JA

  Joshua Akin

  Sep 30, 2025
  1.0
  Completely ridiculous only one person there can’t get no help to care less about my needs while people are making a decision to buy a phone Verizon Charge me almost $300 extra after I did the numbers Verizon customer support couldn’t help me. I can’t get help in the store. Can’t ever talk to a manager completely ridiculous every time I ask for a manager they say they didn’t come in today if anyone knows a good store to go to actually get someone to help you, let me know
• KD

  Karleon Dupree

  Sep 22, 2025
  5.0
  Best in the city
• RH

  Rich Hartshorn

  Jul 16, 2025
  5.0
  Great group of people to work with. They truly concern themselves with customer needs and providing the best at cost effective pricing to meet needs!! Highly recommended!!!

Frequently Asked Questions About Verizon